Manager, Business Management Operations

3 weeks ago

Markham, Ontario, Canada Lorex Technology Full time
Company Description For more than 30 years, Lorex has been a leader in the marketplace when it comes to innovative security technology for both home and commercial use. We achieve this by continuing to produce innovative monitoring solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers. Using the latest technology and innovations, Lorex strives to produce solutions to both enhance security and fit your lifestyle.

We are seeking a skilled and detail-oriented Ecommerce Operations Specialist to oversee and optimize the end-to-end operations of multiple ecommerce websites. This role focuses on ensuring smooth and efficient ecommerce processes, managing product content, improving user experiences, and driving performance across various platforms. The ideal candidate should have hands-on experience with ecommerce tools and platforms, including Amazon A+ Content, Syndigo Enhanced Content, and Shopify, or a willingness to learn.

Ecommerce Operations Management:

• Oversee and optimize day-to-day ecommerce operations for multiple websites, including product uploads and content updates.

• Deactivate out-of-stock items promptly and reactivate them when inventory is replenished.

• Rearrange and organize product catalogs to enhance discoverability and align with business priorities.

• Maintain accurate product information and ensure all product listings meet brand guidelines and industry standards.

• Monitor ecommerce metrics, such as sales, conversion rates, and cart abandonment, and implement strategies to drive performance.

Content Management and Creation:

• Create and manage enhanced product pages using Amazon A+ Content, Syndigo Enhanced Content, or similar platforms.

• Coordinate with internal teams to update product information, promotional banners, and other content across all websites.

• Ensure website content is SEO-friendly and complies with accessibility standards.

UI and UX Enhancements:

• Design and optimize website layouts to enhance the user experience.

• Apply hands-on knowledge of HTML, CSS, and JavaScript for minor customizations and page enhancements.

• Collaborate with marketing and design teams to implement campaigns and improve website aesthetics.

Platform and Tool Management:

• Work with Shopify and other ecommerce platforms to implement updates, troubleshoot issues, and ensure optimal performance.

• Manage integrations with third-party tools and systems, ensuring seamless functionality.

• Familiarity in integrating with Reviews Management, Email and SMS Marketing Platforms, and Affiliate Marketing Platforms, which may include implementing tracking pixels and creating product feeds.

• Use analytics tools like Google Analytics to monitor website performance and provide insights for improvements.

Web Accessibility and Compliance:

• Ensure websites comply with accessibility standards (e.g., WCAG) and legal requirements.

• Stay updated on industry trends and best practices to keep websites competitive and compliant.

Collaboration and Project Management:

• Collaborate with cross-functional teams, including marketing, development, and design, to execute ecommerce initiatives.

• Use project management tools like Jira to track tasks, manage deadlines, and ensure timely project delivery.

Proven experience in ecommerce operations management, including product catalog management and process optimization.

• Hands-on experience or willingness to learn Amazon A+ Content, Syndigo Enhanced Content, or similar platforms.

• Familiarity with ecommerce platforms, including Shopify, and basic front-end customization using HTML, CSS, and JavaScript.

• Strong understanding of ecommerce metrics, web accessibility standards, and SEO best practices.

• Proficiency in analytics tools like Google Analytics for monitoring and reporting website performance.

• Experience with project management tools like Jira or similar platforms.

• Familiarity with integration with Reviews Management, Email and SMS Marketing Platforms, and Affiliate Marketing Platforms is a strong advantage.
Exceptional attention to detail to ensure accuracy and quality in ecommerce operations.

• Analytical and data-driven mindset with a focus on continuous improvement.

• Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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