Junior Helpdesk Support

Location: Toronto, ON | Employment Type: Full-Time | Reports to: IT leadership team

Reporting to IT manager, we’re looking for a collaborative Junior Helpdesk Support to join Rival Group. In this role, you’ll help support employees as the first point of contact for day-to-day technology issues and help keep our Mac and Windows environment running smoothly, working with smart, kind people who care about great work, real collaboration, and having fun while building something meaningful.

This role is ONLY open to candidates based in Toronto, with a hybrid working model (3 days in office required) designed to support flexibility, connection, and focused work.

About Rival Group

Rival Group brings together Rival Technologies, Reach3 Insights, and Angus Reid Group to help brands get closer to their customers through AI-accelerated, mobile-first conversational insights. Our teams blend technology, research, consulting, and data storytelling to help organizations make better, faster, and smarter decisions.

We're transforming the insights industry - moving quickly, staying curious, and building work that feels fresh, human, and genuinely useful. We celebrate people who bring courage, energy, results, and kinship to everything they do.

What you'll own

• Respond to and resolve helpdesk tickets for hardware, software, account, connectivity, and basic security issues across Mac and Windows devices.
• Support employee onboarding by provisioning accounts, setting up and imaging devices, managing app access, and completing basic Microsoft 365 / Entra ID administration.
• Support endpoint management and IT operations using tools such as NinjaOne, maintain accurate ticket and asset records, and escape complex issues with clear documentation.

What you bring

• 0-2 years of experience in an IT support or helpdesk role; internships and co-op experience count.
• Basic familiarity with macOS and Windows, core networking concepts such as Wi-Fi, VPNs and printers, and the ability to learn new enterprise tools quickly.
• Strong communication skills and a customer-service mindset, with the ability to support employees clearly and professionally.
• A practical, curious mindset with strong troubleshooting instincts and a willingness to learn new tools and technologies quickly.
• The ability to manage helpdesk priorities, stay organized, document work accurately, and deliver reliable support in a fast-moving environment.
• A collaborative approach and a desire to contribute to a positive, inclusive IT and employee support experience.
• Experience creating clear, user friendly documentation and how-to guides for both technical and non-technical audiences.

Nice to have

• Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence.
• Experience working in a technology, SaaS, or other fast-paced environment is an asset.
• Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification, is a nice-to-have but not required.

Why Rival for your next career adventure?

At Rival, how we work matters just as much as what we deliver. We're building a place where people can do meaningful work, grow their careers, and enjoy the humans they work with along the way.

Fair compensation:

We're committed to pay equity and fair pay practices. The salary range for this role is $45,000 to $55,000 CAD, with final compensation based on skills, experience, and internal equity.

• Home office, internet, and cellphone stipends
• Retirement savings with employer matching
• Parental leave top-up

Flexibility and time off:

Hybrid working, home office support, and comprehensive paid time off so you can recharge and do your best work.

• Hybrid working model and home office benefits
• Comprehensive paid time off
• Volunteer and professional development days

Health and wellness:

Benefits that support the whole human, not just the employee.

• Competitive health, vision, and dental benefits
• Health spending account