Customer Support/ Assistant

4 weeks ago


Montréal QC, Canada National Bank Full time

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.
  High school diploma
Customer service experience
Bilingualism spoken and written (English/French) is essential because you’ll regularly do business with clients across Canada
Experience and knowledge of call centre environments
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. 
* Flexible group insurance
* Generous pension plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic 
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.



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