Telecom Operator/Dispatcher

4 weeks ago

PointeClaire QC, Canada Ville de Pointe-Claire Full time

Contribute to citizens’ quality of life by enforcing Pointe-Claire by-laws and protecting Pointe-Claire territory with integrity and vigilance.
Reporting to the Senior Dispatcher, the Telecommunications Operator at Inspection Public Security enforces telecommunications standards and guidelines under her or his responsibility. The Telecommunications Operator receives, records and transmits – by telephone, two-way radio, email or telewriter – complaints and requests originating from the City’s telephone switchboard, the public, and municipal employees, regarding the activities of departments, divisions and sections.
Receive telephone calls from the public concerning street conditions, broken water mains, lighting or traffic light system failures or any other problems related to municipal services or other utilities;
Forward incoming calls to appropriate individuals in accordance with priorities, by radiotelephone, telephone or telewriter;
See that all complaints are forwarded to the appropriate organizations and ensure follow-up;
Monitor alarm consoles for municipal buildings and surveillance cameras and advise the appropriate persons about malfunctions and activated alarms;
Compile data and prepare statistics about these activities;
Employ, as required, various office automation devices to carry out certain job-related tasks, using appropriate programming;
Have a high school diploma;
No experience in a similar position is required for this position;
Be able to speak and write French, and to speak English;
Have an excellent knowledge of computer-based, office automation and system security tools;
Have good geographical knowledge of the City and area served;

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