Bilingual Customer Service Representative/Order Management

2 weeks ago
Mississauga ON, Peel Regional District, ON; Ontario, Canada Beyond Bilingual Inc. Full-time €60,000 - €65,000/month

Bilingual Customer Service Representative/Order Management-HYBRID

Full-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

Job Summary:

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

PERKS:

  • Benefits: Medical, Dental, Vision
  • Pension Plan and RSP matched by company 3%
  • Excellent salary and great place to work
  • Life Insurance. STD, LTD
  • Gym membership with Goodlife
  • Tuition reimbursement
  • North American Training Academy
  • Holiday parties and other monthly social events
  • Open door management that promotes employee trust and autonomy

Skills and Abilities:

  • A minimum of 3 years of full Order Management
  • Must be Fully Bilingual English and French
  • Strong customer service and troubleshooting skills
  • Computer literate, including effective working skills of MS Office and Lotus Notes
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Customer Focus
  • Excellent interpersonal skills
  • Teamwork
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
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