Bilingual Helpdesk Anlayst

23 hours ago

Toronto ON, Canada Hire Digitalent Full time

One of Hire Digitalent's clients is looking to hire a Bilingual Helpdesk Analyst (French & English). This is an exciting time for the company and this person will be responsible for supporting hardware and software issues for offices in Quebec, Ontario, and Manitoba. Must be comfortable working 3 days on site in the North York / Toronto Area. Job Description: Provide high-quality helpdesk and deskside support to end-users, addressing IT issues in both French and English Strong experience dealing with Level 1 and Level 2 issues Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills. Configure and troubleshoot Office 365 applications, WiFi, and other desktop support services. Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune. Strong experience with Jira, including ticket management, issue tracking and workflow customization Troubleshoot and support mobile devices such as iPhones, iPads, and Android devices. Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues. Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps. Maintain accurate records of support activities, including incident documentation and resolution. Stay up-to-date with industry trends and technologies to provide innovative solutions and enhancements Requirements: MUST HAVE: Strong French and English communication skills (verbal and written) Proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues. Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently. Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune. Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices. Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users. Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial. Physically able to lift and move desktops and monitors. Valid driver's license and willingness to travel to other offices as needed. Flexibility to work shift hours from 8am-6pm local time, occasional overtime, and weekends as required.

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