H&M Sales Advisor

OverviewAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You will use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience.ResponsibilitiesProvide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting direct customer serviceEngage with customers to deliver outstanding service and conversationsGuide customers through fashion trends, stories, and products in all store areasPromote and sell products effectivelyActively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiativesRepresent the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store managementMaintain fashion and trend awareness to inform customersShare relevant product information with customersRetain and share service, fashion, and store operations knowledge with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive and receive feedback with colleagues to learn, develop and support each otherParticipate in onboarding, introductions, trainings and courses relevant for the role and future developmentComplete full garment lifecycle from unpacking and refill to steaming and garment careOperate fitting room and checkout areas according to best practicesContribute to a clean and tidy sales floor and back of houseSupport garment presentation, execution, and attractive merchandise displays according to visual and commercial guidelinesMaintain good stock levels with replenishment routines on the sales floorFollow in-store OMNI Services & in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)Assist with opening and closing of the storeFollow all health and safety guidelines and legal requirements applicable to the roleQualificationsYou are passionate about fashion and in-store creationsMotivated to provide customers with a great experienceStrong communication, creativity, curiosity, flexibility, decisiveness, and action-orientationEnjoy working in a collaborative and dynamic environmentSales experience in a dynamic, collaborative environment or fashion/retail service industriesWhy You’ll Love Working at H&MWe value diverse backgrounds and strive for an inclusive workplaceWe are a values-driven organization guided by seven valuesAccess to Colleague Resource Groups (CRGs) for community and networkingYou’ll be part of an inclusive company where you can be yourself at workOpportunities for career growth within a large global talent communityComprehensive benefits including health insurance, wellness, family support programs, retirement plan, paid leave, and paid time offEmployee discount across H&M Group brandsAdditional InformationThis job posting highlights the most critical responsibilities and requirements. There may be additional duties and responsibilities assigned at the company's discretion.H&M may pay more or less than the posted compensation range depending on qualifications; ranges may be modified in the future.We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact recruitment_support@hm.com. Details about data privacy and cookies are provided in our Applicant Privacy Notice and Cookie Notice.Equal OpportunityH&M is committed to creating inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We do not request a cover letter to avoid potential biases, and we encourage applicants to review privacy notices related to data processing in our Privacy Policy. #J-18808-Ljbffr