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Sales Operations Manager

17 hours ago

Ottawa, Canada ORBCOMM Full time

Sales Operations Manager At ORBCOMM, we are seeking a dynamic Sales Operations Manager to support our global sales organization by aligning sales processes, technology, and strategy with our revenue and growth goals. This hands‑on role is ideal for a detail‑oriented professional who thrives at the intersection of data, operations and business impact. Why You’ll Love Working Here As a Sales Operations Manager, you’ll play a key role in optimizing sales processes, strengthening CRM adoption, improving data quality, and providing actionable insights to accelerate commercial performance. Your ideas will directly impact the effectiveness of our sales organization and your career will grow alongside a talented team. With a flexible hybrid work schedule, you can engage in-person collaboration at our Ottawa office while also benefiting from remote work autonomy. What You’ll Do Sales Reporting & Analytics Maintain reports and dashboards that track sales performance, pipeline activity, and key metrics. Conduct data analysis to surface trends, variances, and actionable insights for the sales team. Support sales leadership by preparing regular performance summaries and presentations. Forecasting & Planning Assist with the sales forecasting process by gathering data, validating inputs, and updating forecast models. Support sales leaders with territory updates, quota tracking, and planning activities. Monitor forecast changes and flag data inconsistencies or potential risks. Data Integrity & System Management Maintain CRM data accuracy and completeness through routine audits and clean‑ups. Implement data governance standards and assist in training users on CRM best practices. Collaborate with RevOps, Finance, Marketing, and IT to support system updates, workflow fixes, and automation needs. Process Optimization Document existing sales processes and identify areas for improvement based on data and feedback. Standardize workflows, policies, and procedures to drive operational excellence. Support rollout and testing of new tools, processes, and sales enablement resources. Enablement & Training Assist with onboarding and training for CRM usage, reporting tools, and basic sales processes. Ensure sales teams have up‑to‑date resources, documentation, and reporting access. Collaboration & Cross‑Functional Support Provide operational support to sales leadership through reporting, follow‑up, and data requests. Collaborate with Marketing, Finance, Product, and Customer Success by sharing insights and maintaining alignment on shared data. Participate in cross‑functional initiatives such as territory adjustments or sales program updates. Who You Are You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have… Education & Experience 4–6 years of experience in Sales Operations, Sales Analytics, Revenue Operations, or another data‑focused business role. Strong working knowledge of CRM platforms (e.g., Salesforce) and ability to quickly learn new systems. Strong Excel/Google Sheets skills, including formulas, pivot tables and data analysis. Skills & Competencies Ability to interpret data, identify trends and clearly communicate insights. Strong organizational skills with attention to detail and data accuracy. Ability to work cross‑functionally, manage multiple tasks, and meet deadlines. Strong written and verbal communication skills. Strategic and analytical mindset with a focus on data‑driven decisions. Innovative, adaptable and able to thrive in a fast‑paced, dynamic environment. Preferred Experience with BI or reporting tools (e.g., Tableau, Looker, Power BI). Familiarity with sales processes, pipeline management or forecasting fundamentals. Experience in technology, SaaS or high‑growth environment. Experience with process documentation or workflow mapping. Leverage AI‑enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. About Us At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data‑driven decisions. Our industry‑leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable management of millions of assets worldwide across diverse sectors. Ready to Join Us? We believe our people are our greatest asset. If you’re seeking a thrilling career opportunity in a vibrant, growth‑oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process. #J-18808-Ljbffr