Director, Business Performance

OverviewThe Director, Sales Performance & Business Initiatives is a national leadership role responsible for driving sales performance while building capabilities through targeted performance-focused support across multiple lines of business, including Home & Auto, Life & Health, Creditor, Travel, and Group Benefits insurance.This role blends data-driven performance management with creativity, sales enablement, and campaign leadership. This team is responsible for performance insights, transition and change and frontline coaching, ensuring strategies translate into tangible behaviors, strong client experiences, and sustained results.What will you do?Sales Performance & Growth: Own the national sales performance framework across all supported lines of business.Define and track sales KPIs including growth, conversion, penetration, productivity, and client outcomes.Identify trends and performance gaps, translating insights into focused actions that drive results.Sales Enablement & Skill-Build Creation: Design and oversee national sales skill-builds aligned to business priorities and performance gaps.Ensure skill-builds are practical, behaviour-based, and measurable with client experience at the forefront.Ensure skill-builds are designed to enable consistent daily routines, coaching conversations, and performance management.Lead a team that creates and evolves skill-build content based on results, feedback, and changing needs.Sales Campaign Strategy & Execution: Lead the design and execution of national sales campaigns across lines of business.Balance creativity and discipline—ensuring campaigns are engaging, simple, compliant, and execution-focused.Define success metrics and ensure campaigns drive both short-term results and long-term capability and success.Creativity, Innovation & Continuous Improvement: Bring creativity and fresh thinking to sales performance, campaigns, and enablement approaches.Test, learn, and scale new ideas that improve advisor and leader performance as well as employee engagement and client outcomes.Champion innovative sales practices, tools, and routines.Encourage experimentation while maintaining accountability for results.Leadership & Stakeholder Influence: Act as a trusted advisor to senior leaders across Sales and the Lines of Business.Present clear, compelling insights and recommendations to executive leadership.People Leadership: Coach and develop a high-performing leadership team.Build strong capability across performance, coaching, and enablement functions.Foster a culture of accountability, creativity, collaboration, and continuous improvement.What do you need to succeed?Must-have5+ years of leadership experience in sales performance, sales enablement, strategy, or transformation.Proven success driving sales growth in a multi-product, national environment.Experience designing and executing sales campaigns and skill-based enablement programs.Strong analytical skills paired with creativity and business acumen.Exceptional communication and presentation skills.Demonstrated dedication to client and employee experience.5+ years experience in insurance industry3-5+ years experience in a Call Centre environmentNice-to-haveFluency in English and FrenchLLQP and / or OTLWhat’s in it for you?Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.Working with an award-winning team Awards | RBC Diversity & InclusionA comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock optionsWork where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.Flexible work arrangements and leaders who support your needs—both personal and professional.An opportunity to have real impact on the lives of our clients and the communities you serve.RBCI software tools to boost your productivityJob DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2026-01-30Application Deadline: 2026-02-13Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate\'s experience, skills, registration status, performance, individual goals, market conditions, and business needs.Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.Join our Talent Community: Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr