Current jobs related to Sr/ Consultant/ Customer - Old Toronto - Disability Solutions

  • Technical Consultant

    2 weeks ago

    Old Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP- powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients. We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Technical Consultant

    2 weeks ago

    Old Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP- powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients. We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Technical Consultant

    4 weeks ago

    Old Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP-powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients.We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Technical Consultant

    4 weeks ago

    Old Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP-powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients.We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Sr. Associate Consultant

    4 months ago

    Toronto, Canada The Goal Getters Associates Full time

    This is an employment position with the Managed Services Operations (MSO) team for individuals with 2 – 5 years of applicable experience. The MSO team is responsible for support and of our client’s users and stakeholders in the day-to-day activities and projects surround Corporate Performance Management (CPM) software. Sr. Associate Consultants will work...

  • Sr. Consultant, Compensation

    2 weeks ago

    Old Toronto, Canada Rogers Communications, Inc. Full time

    Sr. Consultant, CompensationWe are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live...

  • Sr. IT Consultant/Sr. Solution Architect

    4 weeks ago

    Toronto, Canada BeachHead Full time

    Working with one of the top financial clients this role calls for a Sr. IT Consultant/Sr. Solution Architect who will triage support issues, coordinate with various support teams, and manage resolution efforts. The successful candidate will engage with end users to understand issues related to mobil

  • Sr Consultant, Identity Engineering

    4 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Sr Consultant, Identity EngineeringApplyLocations: Toronto, ONTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 2417809We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions,...

  • Sr Consultant, Identity Engineering

    4 weeks ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Sr Consultant, Identity EngineeringApplyLocations: Toronto, ONTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 2417809We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions,...

  • Technical Consultant

    5 months ago

    Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP- powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients. We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Sr. Data Consultant

    1 week ago

    Old Toronto, Canada Epsilon Solutions Ltd. Full time

    Role: Sr. Data ConsultantLocation: Toronto, ONJob Description:Extensive Data Warehousing, Data Lake, Advanced Analytics, Data Modeling, Security and Governance experience, especially in Banking and Financial Services Domain.Providing business guidance to technical teams and technical guidance to business teams.Expertise in multiple on-premise and Cloud big...

  • Technical Consultant

    5 months ago

    Toronto, Canada SRED.io Full time

    SRED.io has built a revolutionary AI NLP- powered SR&ED platform to modernize the approach to SR&ED consulting. With our team of high caliber SR&ED experts, we use our powerful platform to automate the painful documentation process for our clients.We are looking for a highly motivated Technical Consultant to join our team. As a SR&ED Professional, you will...

  • Sr. IT Consultant/Sr. Solution Architect

    4 weeks ago

    Old Toronto, Canada BeachHead Inc. Full time

    Do you love working collaboratively in Agile? Do you enjoy developing relationships with influential stakeholders? If yes, this could be your next opportunity! Working with one of the top financial clients, this role calls for a Sr. IT Consultant/Sr. Solution Architect who will triage support issues, coordinate with various support teams, and manage...

  • Sr. IT Consultant/Sr. Solution Architect

    3 weeks ago

    Old Toronto, Canada BeachHead Inc. Full time

    Do you love working collaboratively in Agile? Do you enjoy developing relationships with influential stakeholders? If yes, this could be your next opportunity! Working with one of the top financial clients, this role calls for a Sr. IT Consultant/Sr. Solution Architect who will triage support issues, coordinate with various support teams, and manage...

  • Sr. IT Consultant/Sr. Solution Architect

    4 weeks ago

    Old Toronto, Canada BeachHead Inc. Full time

    Do you love working collaboratively in Agile? Do you enjoy developing relationships with influential stakeholders? If yes, this could be your next opportunity! Working with one of the top financial clients, this role calls for a Sr. IT Consultant/Sr. Solution Architect who will triage support issues, coordinate with various support teams, and manage...

  • Sr&ed Consultant, It

    4 months ago

    Toronto, Canada Flow Full time

    **Calling all individuals who love to work with a diverse portfolio of companies on their R&D tax credits!** Do you believe that a great SR&ED consultant should leave no stone unturned to uncover the R&D potential in a company? Do you love getting to know the businesses of all shapes and sizes that you work with and see how their R&D projects evolve? How...

  • Innovative SR&ED Consultant

    4 weeks ago

    Toronto, Ontario, Canada SRED Full time

    Position OverviewWe are a forward-thinking organization that has created a groundbreaking AI NLP-driven SR&ED platform aimed at transforming the landscape of SR&ED consulting. We are currently seeking a dedicated Technical Consultant to become a vital part of our team.Role ResponsibilitiesAs a key member of our SR&ED team, you will work in close...

  • SR&ED Technical Consultant

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Scientific Research & Experimental Development (SR&ED) Technical ConsultantCB Canada is seeking a qualified Scientific Research & Experimental Development (SR&ED) Technical Consultant to support our clients in navigating their tax opportunities and responsibilities.Role OverviewIn our Tax Services division, we assist clients in optimizing their tax...

  • Sr. Technical/Functional Consultant

    3 weeks ago

    Old Toronto, Canada Elimsolutions Full time

    Join Our Journey: Sr. Technical/Functional Consultant at Elim SolutionsDepartment: ConsultantReports To: Professional Services Team LeadWho We AreWe're not just a team; we're a community. At Elim Solutions, we genuinely care about our clients and are committed to their success. We're a friendly bunch, passionate about making a positive impact while having...

  • Sr. Technical/Functional Consultant

    3 weeks ago

    Old Toronto, Canada Elimsolutions Full time

    Join Our Journey: Sr. Technical/Functional Consultant at Elim SolutionsDepartment: ConsultantReports To: Professional Services Team LeadWho We AreWe're not just a team; we're a community. At Elim Solutions, we genuinely care about our clients and are committed to their success. We're a friendly bunch, passionate about making a positive impact while having...

Sr/ Consultant/ Customer

4 months ago

Old Toronto, Canada Disability Solutions Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage, or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world. What You'll Bring:
  • Degree in Operations / Project Management or Business field preferred.
  • 5+ years of prior experience as Operations Manager required.
  • Green Belt/Black Belt certified.
  • Excellent project management, organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Problem Solving: Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value. Initiates changes to project direction where required, and able to decide and act without the total picture.
  • Flexibility/adaptability adjusts quickly to changing priorities and conditions. Copes effectively with complexity, pressure, and change.
  • Persistence: demonstrates tenacity and willingness to go the distance to get something done.
  • Learning: demonstrates curiosity and keeps abreast of the market and internal events / changes.
  • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
  • Team Player: Effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
  • Build and drive a culture of continuous improvement through innovation, collaboration, and lean thinking, creating organizational buy-in.
  • Drive industrialized, accelerated operations capabilities.
  • Develop and maintain stakeholder relationships in regions, GT, and other shared services.
  • Collaborate closely with TransUnion legal and compliance stakeholders, industry bodies and subject matter experts to ensure compliance with the respective acts and regulations.
Impact You'll Make: Reporting directly to the Regional Chief Operating Officer ("COO"), the Senior Consultant, Customer & Consumer Operations plays a crucial role in expanding the COO’s time by providing high-level day to day organizational, project management, administrative support, as well as communication, research, and analysis. Ensuring optimal performance of the operations team, which is a critical interface between Sales, Solutions, and GT, delivering an exceptional experience to our customers and their consumers. You will enhance the operating model, governance procedures, processes, and methodologies, liaise and work with stakeholders, to ensure global alignment to drive continued improvement through transformational elements and systems. Engage with multiple partnering business units within and outside of TU, to ensure processes are aligned to overall objectives in supporting strategic deliverables. This role requires the co-ordination of SMEs across multiple functions to ensure the realization of strategic goals. Drive the migration of Operations legacy systems to Salesforce and align to the developed playbook. The incumbent is an initiative-taking ‘doer’ with sound analytical judgement, excellent communication, and interpersonal skills. A solid understand of the strategic vision of the operational function, the incumbent will execute the tactical initiatives. They possess strong attention to detail and can consistently produce high-quality work on deadline. They can also be trusted to manage confidential and/or sensitive information with care and tact. The role will provide access to people and conversations that can accelerate a career.
  • Exemplify consumer service and support leadership to ensure delivery of superior experiences to all consumers/customers.
  • Responsible for efficient KPI delivery for all channels of customer and consumer support.
  • Reviewing environment to identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency.
  • Actively participate and provide consultation on various special projects related to regulations, performance improvement, and cost savings while providing feedback regarding strengths and weaknesses.
  • Collaborating with local and international leadership to build the TransUnion brand awareness and company culture with each associate within the Consumer Operations.
  • Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.
  • Support continuous improvement by collaborating with TransUnion managers to consistently achieve excellent customer and employee satisfaction.
  • Make recommendations to Management to change/modify existing processes and procedures to ensure the business unit is conducting operations in compliance with all regulatory requirements as well as corporate SOPs, policies, and internal process standards.
  • Adhere to Corporate Compliance and Legal expectations regarding any internal or external audits or performance reviews.
  • Any additional ad-hoc assignments as directed to meet the business needs.
  • Lead and champion our operating model using new technology and applications while delivering high quality results.
  • Research, evaluate, and determine the right level of automation and implement automation options.
Key Responsibilities: Conduct Research and Analysis
  • Conduct research and analysis on relevant topics to support the COO in decision-making, management, and strategic delivery/execution.
  • Work with members of the TU team to identify operational challenges and opportunities that can be addressed to drive radical cohesiveness and greater functional integration.
  • Provide insights and analysis on emerging risks, organizational performance measurement and monitoring and business process opportunities.
Provide High-Level Administrative/Organizational Support to the COO
  • Consult with the Executive Assistant to manage COO schedule and meetings.
  • Provide effective meeting support by preparing/organizing relevant materials including clear objectives, agendas, presentation materials and participants.
  • Draft key follow-up action items and summaries of meetings with a critical lens of what is strategically important to the organization and who should be looped in.
Support Project Management and Corporate Priorities
  • Assist with managing key corporate-wide projects and top organizational priorities including identifying risks/contingencies, identifying emerging barriers and measuring progress.
  • Coordinate, prepare and schedule ad hoc interventions for the COO with project teams where required to marshal and enable cross-functional engagement.
  • Draft, review, and edit correspondence and communications on behalf of the COO.
  • Source, create and/or maintain centralized repositories of corporate materials to support cross-functional access to relevant materials.
  • Provide other relevant support, as needed.
Customer Experience and Success Management:
  • Signs off on the development, execution, roadmaps for projects and helps the team make prioritization decisions with stakeholder input.
  • Understanding of end user workflows and ability to align stakeholders on workflow requirements.
  • Ability to innovate new concepts and solutions.
  • Good project management capabilities and high diligence; comfortable working under deadlines and producing key deliverables.
  • Establish and maintain strong collaborative relationships with internal and external partners and stakeholders.
  • The ability to deal with ambiguity and diverse teams across the organization value chain.
  • Defines framework of processes, linkages, critical success factors and performance measures
  • Sound business judgment and excellent problem solving and influencing skills.
  • Excellent presentation skills and the ability to explain complex concepts and solutions in a simplified but persuasive manner.
  • Ability to work independently, or as part of a dynamic team in a rapidly changing environment.
  • Work proactively and display business acumen and maturity.
  • The ability to bridge business and technical environments, and ability to build professional relationships.
  • Assist the team by addressing delivery risks, highlighting functional or technical blockers or issues hindering efficient delivery.
  • Driving an improved overall customer experience by: Injecting a strong customer centric delivery focus and culture, ensuring improved response times on tickets and problems and ensuring the timeous resolution of problems impacting customer experience
Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. TransUnion's Internal Job Title:
Sr Consultant, Consumer Operations Support Original job Sr/ Consultant/ Customer / Consumer Operations posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr