Night Manager

Job DescriptionPosted Friday, December 5, 2025 at 4:00 AMProud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.The Hotel Night Manager will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.JOB REQUIREMENTS:Fluent in English and French (preferred)High School Diploma, G.E.D. or equivalentCompletion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferredExperience in all aspects of customer service and people managementStrong working knowledge of hospitality industry principles, methods, practices, and techniquesStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to respond quickly in a dynamic and changing environmentAble to build and maintain lasting relationships with corporate departments, key business partners, and customersKnowledge of cost analysis, fiscal management, and budgeting techniquesAble to effectively communicate both verbally and in writingDUTIES:Supervise all front office operations during the night shift, ensuring smooth processes, efficient serviceManage the night team, ensuring they are well-trained, motivated, and performing their tasks efficiently. Provide guidance, support, and feedback to the team as neededMonitor the safety and security of the hotel premises overnight, ensuring protocols are followed and emergency procedures are in placeOversee the night audit process, ensuring that all financial and guest-related information is accurate, up-to-date, and properly recordedGuest Billing and Payment Issues: Ensure that all financial transactions are processed correctly and address any discrepancies with guest billing or payments promptlyMaintain an inventory of vacancies, reservations and room assignmentsRegister arriving guests and assign roomsAnswer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaintsCompile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systemsPresent statements of charges to departing guests and receive payment.Post all daily room and outstanding charges.Take over from the evening cashier, checking and accepting float and takings.Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.Accept and lock away keys from various departments.Prepare Credit Card/Charge Card summaries and post to DAB's account.Maintain a high standard of personal hygiene and appearance.APPLICABLE SKILLS:Excellent customer relations.Must have time-management skills.Adaptable to change and be able to handle multiple priorities under pressure.Eager and focused to exceed guest expectations.We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.PERKSRewards & RecognitionDiscounted Hotel Stays for Team Members and Family & Friends rates too25% discount at our restaurants for up to 6 peopleDiscounted Passes/Lift tickets at Grouse Mountain and RevelstokeMountain ResortOngoing Employee events, incentives & recognitionGrowth Opportunities- Career Advancement starts from WithinDedicated Training ProgramEmployee Assistance Program (EAP)- Free mental Health Support, Legal & Financial CounsellingRefer a friend or family and earn moneyGroup Life Insurance, Extended Health, Dental, Vision CareComplimentary StaysRRSP MatchingMilestone RewardsTuition Credit ProgramSUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASESandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ . #J-18808-Ljbffr