Banquet Captain
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Under the direction of the Food & Beverage Supervisor the Banquet Captainensures excellence in Customer service by providing efficient, courteous and professional service to Customers in Banquet Functions while assisting in leading the team to success.
Responsibilities:
- Support the team in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions.
- Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
- Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
- Participate in by attending and providing input in meetings, committees and focus groups as required.
- Respond to Customer requests and concerns in a personal, prompt and courteous manner.
- Attend, participate and support departmental, and company training programs as required.
- Obey and support all hotel and department health and safety policies and procedures
- Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.
Requirements:
- Commitment to customer service and total customer satisfaction
- Familiarity with banquet function demands and service
- Willingness to work in a team environment with little supervision.
- Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure.
- Consistently demonstrates knowledge and support of the 4 Key Principles
- Demonstrates and supports by their actions The Stay Real Program Behaviours- Get Ready, Show you Care, Take Action & Be You.
- Strong physical condition is required to perform constant walking, standing bending lifting and carrying.
- Previous Banquet service experience, an asset.
- Smart Serve certification required.
- WHMIS training
- Flexibility to work a variety of shifts including days, evenings, and weekends.
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