Digital Content Writer, Content Designer

We are seeking a dynamic and self-motivated Digital Content Writer (Content Designer) to join our clients collaborative and empathetic team. In this role, you will be responsible for crafting, editing, and proofreading compelling copy for our public-facing digital channels. Working closely with cross-disciplinary design teams, your goal will be to develop innovative, human-centric content that delivers a best-in-class user experience, aligns with business objectives, and maintains a consistent, trustworthy, helpful, and friendly brand voice. This position requires strong attention to detail, flexibility, and a deep understanding of editorial standards, accessibility, and SEO best practices.AdvantagesCollaborative and Empathetic Team: Join a highly supportive team environment where collaboration and mutual understanding are prioritized, ensuring a positive and productive workspace.Excellent Work-Life Balance: The company is committed to fostering a healthy work-life balance for all employees (standard hours are 9:00 AM – 5:00 PM, Monday to Friday).Impactful Work: You will be instrumental in driving site-wide enhancements and connecting with clients through the language you choose and the stories you tell, moving the dial on user experience one project at a time.Agile and Innovative Environment: Work alongside UX visual designers and a design lead in a focused pod, contributing to innovative content that defines the digital experience across various platforms and channels.Professional Growth: Opportunity to build and maintain core knowledge of digital platforms, remain current on emerging web technologies and accessibility standards, and potentially contribute to style guide reviews/updates.ResponsibilitiesAs a Digital Content Writer (Content Designer), your primary responsibilities will include:Research and Strategy SupportSupport project discovery by conducting content strategy tasks and UX research (e.g., competitive research, content inventories, drafting usability questions, and wireframe copy).Content Creation and Editorial ManagementManage all facets of the editorial process throughout a project’s lifecycle, including supporting French translation.Write, edit, and proofread original and supplied copy, ensuring accuracy, brand compliance, and alignment with business objectives.Ensure all content meets style, voice/tone, quality standards, accessibility requirements, and the principles of plain language.Proactively move pages through the editorial workflow, which involves addressing questions and feedback, collecting necessary signoffs, and authoring content in the Content Management System (CMS).Conduct content walkthroughs with project teams and external stakeholders (e.g., business, marketing, legal, and regulatory groups).Content Authoring and Technical SkillsBuild pages in our CMS (e.g., Adobe Experience Manager - AEM or similar) with accuracy and independence.Troubleshoot and address content defects.Provide content/authoring support during program launches, which may occasionally require support outside of regular business hours.Subject Matter Expertise and RelationshipsRemain current on emerging web technologies, accessibility standards (e.g., WCAG 2.0), mobile applications, and SEO.Foster collaborative relationships with all stakeholders, constantly advocating for good content design.Collaborate with UX and visual design teams to deliver content that meets both user needs and business objectives.QualificationsMinimum Requirements (Must-Haves)Experience: 3-5 years of related experience in a content editor, content design, UX writing, or digital editorial environment.Style Expertise: Excellent working knowledge of CP Style.Digital Writing: Proven experience writing for web and/or digital properties.Education: Bachelor’s degree in Journalism or a related field (e.g., English, Communications, Marketing, Technical Writing) or equivalent work experience.Highly Desired Skills and Experience (Nice-to-Haves)CMS Familiarity: Experience with AEM or a similar Content Management System.Digital Methodologies: Familiarity with enterprise project methodologies and publishing/workflow tools (e.g., Jira/Confluence).Cross-Functional Experience: Previous experience working with cross-disciplinary teams (UX Designers, Creative Designers, Product Design Leads).Technical Knowledge: Familiarity with the principles of content strategy, inclusive writing, WCAG 2.0 Accessibility Standards, plain language principles, SEO, and user experience.Soft SkillsExceptional written and oral communication skills, including the ability to present content effectively to stakeholders.Highly organized, detail-oriented, and process-oriented with the ability to manage multiple tasks and competing priorities.Tech-savvy and open to learning new technologies.A collaborative team player with effective relationship management skills.Able to take a high degree of initiative and work with minimal direction.SummaryIf you are a talented Content Designer with 3-5 years of experience in the digital space, ready to leverage your exceptional writing, editing, and strategic skills to create a superior user experience, we encourage you to apply. This role offers the chance to make a substantial impact within a supportive team environment, where your expertise will directly influence the clarity and effectiveness of our digital properties.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.