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Content Designer with UX
3 weeks ago
Position Title: CONTENT DESIGNER 2-3 years of experience in UX Writing / Content Design ~ Agile experience, specifically working with technical stakeholders ~ Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user ~ Strong storytelling and foundations of voice/tone (online blogging, article creation, journalism/editorial work) Experience with UX Research tools (ie. UX Playbook) We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. Works independently, or with oversight from more senior content designers, on content design projects that are concisely defined or contain limited unknowns. Works on technical problems with small to large scope, asks questions to confirm and validate requirements to execute on deliverables. Works on content problems with relatively small scope and asks questions to ensure they have all relevant information to create solutions. Able to improve existing content by ensuring writing complies with technical input constrains and design module builds within our Content Management System (CMS) with a focus on accessibility. Self-managed to execute on content QA process and procedures and content intake management by following content authorship roles and responsibilities. Can produce well-crafted content deliverables that meet stated requirements. Strong attention to detail in using correct grammar, consistency, and following defined content guidelines. Listens to feedback and incorporates it appropriately with help from mentors / managers. Works effectively with PM, content, design, development and other cross-functional partners to understand problem, goals and arrive at best solution.
