Network Administration Technical Lead

4 weeks ago


Saint John, Canada Ispire Full time

iSpire is a growing IT Service provider in Saint John, New Brunswick with operations centered in Atlantic Canada, but expanding internationally. Founded in 2007, iSpire’s main line of business is as a Managed Services Provider. In this role, iSpire’s team of professional technicians, network administrators, and senior technicians act as their customers’ external IT department. This approach allows small and medium size businesses to gain the power & knowledge base of a large IT department. As such, iSpire handles everyday ticketing, special projects planning & execution for their customers, and in some cases act in a similar role to that of a CIO. Other lines of business for iSpire include Video Surveillance Systems, VoIP Phone Systems, Cloud Hosting Options, and Custom Application Development.

At iSpire, employees can grow with the company. Each employee is encouraged to share ideas for projects, growth, and take ownership of their own professional development. This includes the opportunity to gain new knowledge & expertise in current technology offerings or new areas of interest. iSpire strives to promote a healthy culture by being a morally sound company, being flexible with employee schedules, and offer employees a great Healthcare Plan and RRSP’s.

Job Overview

iSpire is seeking a Technical Lead who will use their knowledge and experience to improve and increase the effectiveness and efficiency of the technology support, infrastructure, and IT systems improvements made within their customer’s businesses. The Technical Lead is responsible for managing the team that delivers support services to their customers and will act as the final escalation point for customer tickets that are dealing with customer specific solutions and customer requests that go to subject matter experts for resolution. This role will involve but will not be limited to remote & desk-side support, trouble-shooting hardware, software, and network peripheral issues, general training as a value added service for customers, meeting with customers and management, providing clear documentation for Tier III escalations, and special project work. This position is targeted for a professional individual who is looking to grow their career. A great work ethic, working well in a team environment, being dependable & self-driven, and showing initiative are all keys to being the successful candidate for this position. Other crucial attributes of the successful candidate include great time management skills, organized, the ability to prioritize activities, being able to learn & adapt quickly, work well under pressure, and de-escalate high tension situations.

The successful candidate will have a set work schedule, with additional hours needed for after hours projects. It is also the expectation that the candidate will join the on-call shift rotation.

Remuneration and Vacation will be in accordance with Experience & Qualifications.

Job Requirements

• Provide accurate, professional, and timely documented updates to all assigned tickets.
• Follow and execute documented and approved policy, processes, and procedures.
• Troubleshoot computers, applications, printers, and peripherals, remotely and deskside, using individual experience and documented incident models.
• Communicate clearly and concisely, verbally and in writing, with users and technical support.
• Support and deploy servers, network equipment, desktops and client applications
• Provisioning of accounts and access
• Plan, execute, and implement infrastructure and business system projects
• Be client focused providing exceptional customer service
• Support Windows environments, Active Directory and Exchange
• Proficient in MS operating systems, Windows 7/8/10, Server 2003, 2008 and 2012 Server. MAC support a plus
• Resolve all issues presented to you from junior technician
• Excellent interpersonal skills, effective communicator, and problem solver
• Driven to improve customer satisfaction, both internally and externally
• Ability to maintain professionalism at all times under high pressure situations
• Must be able to meet team goals and enjoy working collaboratively as a team
• Effectively coach Tier I and Tier II Technicians
• Other duties as assigned by Management

Qualifications

• A certificate in Network Administration or Systems Administration
• Prior experience working in a managed service or field technician capacity
• Experience with RMM or PSA solutions considered an asset
• A working knowledge the ITIL Service Delivery framework
• Experience managing a team of technical staff
• Hardware knowledge; laptops, desktops, servers, networking
• Strong background in network technologies; switches, routers, wireless, LAN/WAN, VPN, VoIP
• Must be well organized with ability to work independently.
• Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Be a self-starter who is highly organized, learns quickly and retains that knowledge to apply to customer solutions.
• Working knowledge of TCP/IP, DNS, and DHCP functionality.
• Remote desktop, Internet Explorer/Google Chrome/Mozilla, workstation and peripheral hardware troubleshooting, imaging best practices, anti-virus tool operations, basic SaaS connectivity, software licensing, client VPN capabilities, and third party applications such as Adobe.
• Network storage, Microsoft Office, SharePoint, mobile device support (iOS & Android), user shares, print servers operations, and Active Directory security and permissions.

iSpire appreciates all applications, however, only applicants being considered for this position will be contacted.

#J-18808-Ljbffr

  • Saint John, Canada Ispire Full time

    iSpire is a growing IT Service provider in Saint John, New Brunswick with operations centered in Atlantic Canada, but expanding internationally. Founded in 2007, iSpire’s main line of business is as a Managed Services Provider. In this role, iSpire’s team of professional technicians, network administrators, and senior technicians act as their...


  • Saint John, NB, Canada Ispire Full time

    iSpire is a growing IT Service provider in Saint John, New Brunswick with operations centered in Atlantic Canada, but expanding internationally. Founded in 2007, iSpire’s main line of business is as a Managed Services Provider. In this role, iSpire’s team of professional technicians, network administrators, and senior technicians act as their...

  • network administrator

    2 months ago


    Saint John, Canada CYBERATICS VENTURES LTD Full time

    Education: Expérience: EducationCollege/CEGEPTasksMaintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipmentEvaluate and install computer hardware, networking software and operating system softwareProvide problem-solving services to network...

  • Network Analyst

    3 weeks ago


    Saint John, Canada OSCO Group Services Limited Full time

    **About Us - Ocean Capital Group** The Ocean Capital Group has five separate business lines with multiple companies providing goods and services in Broadcasting, Commercial Real Estate, Construction, Industrial Distribution and Petroleum Services. This diverse group of companies is based in Saint John, New Brunswick and is spread geographically throughout...


  • Saint John, Canada J.D. Irving Full time

    Operational Technology Technical LeadLocation: Saint John, NBAt J.D. Irving, Limited (JDI), you are part of an energetic team of professionals who lead with integrity and are passionate about achieving results.With a culture that nurtures talent and creates an inclusive workplace, you can grow your


  • Saint John, Canada Synoptek Full time

    Overview: **Synoptek** We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking...

  • IT Network Architect

    2 months ago


    Saint John, Canada Cooke Inc. Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. The RoleWe are in...


  • Saint John, Canada Horizon Health Network Full time

    JOB PURPOSE The Administrative Support - Clinical is responsible for providing administrative support for a clinic, department or program. QUALIFICATIONS High school graduation and an administrative support program of greater than one year and up to two years which includes medical terminology and medical transcription course plus one year...


  • Saint-Anicet, Canada Fed IT Full time

    Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...


  • Saint John, Canada Irving Oil Full time

    Job Title IT Network Specialist (Hybrid Opportunity) Who are we? Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our...


  • Saint John, Canada iSpire Inspired Technologies Ltd. Full time

    Network Administration/Projects Team iSpire is a Managed IT Service Provider in Saint John, New Brunswick looking to add to its projects team. Currently, iSpire serves customers in the Hospitality, Municipality, Auto Dealership, Not-for-Profit, and General Business markets across Canada all from its Saint John headquarters. Part of the expected growth is a...


  • Saint John, Canada Targeted Talent Full time

    We are looking for an experienced Technical Product Manager for our client. This is a permanent position that is remote! Our client is a global enterprise company with a product that you've likely used. Reporting to the Head of Product, this role will focus on driving integration within their network stack and focus on building sustainable architecture. The...


  • Saint John, Canada Targeted Talent Full time

    We are looking for an experienced Technical Product Manager for our client. This is a permanent position that is remote! Our client is a global enterprise company with a product that you've likely used. Reporting to the Head of Product, this role will focus on driving integration within their network stack and focus on building sustainable architecture. The...


  • Saint-Laurent, Canada Continental Investments Inc. Full time

    _**ENGLISH WILL FOLLOW**_ - **ADMINISTRATEUR RÉSEAU**_ Nous sommes à la recherche d'un administrateur réseau et naturellement passionné par les technologies de l'information pour se joinder à notre équipe grandissante. **Ce que nous offrons**: - Salaire compétitif basé sur l'expérience, les certifications et le mérite. - Remboursement des frais...


  • Saint John, Canada Innovatia Full time

    Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning...

  • IT Network Specialist

    2 weeks ago


    Saint-Laurent, Canada Aversan Full time

    Your Role & Main Responsibilities - Contribute to the upkeep of the network infrastructure and network services for the global enterprise - Improve network solutions and related processes applicable to LAN, WAN, SDWAN - Coordinate services and monitoring to prioritize and ensure high network availability and performance - Contribute to the planning and...

  • Lead Administrator

    3 weeks ago


    Fort Saint John, Canada Techmation Electric & Controls Full time

    Techmation Electric & Controls is currently seeking a Lead Administrator for our  Fort St John  branch. Previous administrative experience working within an industrial construction organization would be considered an asset. Candidates must have a minimum of 2 years work experience in an administrative role.  Job Responsibilities: coordinating...

  • Lead Administrator

    1 week ago


    Fort Saint John, Canada Techmation Electric & Controls Full time

    Techmation Electric & Controls is currently seeking a Lead Administrator for our  Fort St John  branch. Previous administrative experience working within an industrial construction organization would be considered an asset. Candidates must have a minimum of 2 years work experience in an administrative role.  Job Responsibilities: coordinating...


  • Saint-Laurent, Canada Aversan Full time

    Our client has implemented a connectivity framework that utilizes Palo Alto Prisma with 6 connection data centers globally (Equinix locations). Palo Alto Next-Gen Firewalls and Panorama form key components of this infrastructure. This framework enables customers to access AWS infrastructure through this connectivity pathway. The members of this role will...


  • Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can be. **Here are few reasons why folks love working at CAE!** - Meaningful work...