Manager, Operations

Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member. We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone. WHAT’S THE TEAM LIKE The Integrated Operations Centre team oversees the day-to-day operations of a busy international airport, ensuring the safe, efficient, and seamless movement of passengers and aircraft. This 24/7 team coordinates groups such as airlines, internal partners, and security to proactively manage disruptions and maintain operational flow. It’s a fast-paced environment where quick thinking, strong communication, and teamwork are essential. WHAT ARE SOME OF THE RESPONSIBILITIES Lead and support day-of airport operations, serving as the critical decision maker during operational challenges and acting as the key liaison with Business Recovery and Crisis Management teams. Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies. Lead capacity management initiatives, including weather analysis and preparatory measures, and coordinate planning calls with relevant stakeholders to ensure operational readiness. Collaborate with Communications, Security, Safety, and Environment teams to make informed decisions and provide media statements during events impacting guest experience. Activate the Airport Emergency Operations Centre and represent the IOC in high-level events when required. Provide strategic leadership and guidance to the Integrated Operations Center (IOC) team, ensuring effective day-of operational delivery, performance coaching, and alignment with YYC’s core values. Provide operational leadership and decision-making support, resolving policy and procedure violations that impact day-of operations while ensuring alignment with organizational standards. Work twelve (12) hour shifts through varying hours of the day, 24/7/365. Post-secondary education in Aviation Management, Operations or Business Management, or related discipline. Relevant professional experience may be considered in lieu of formal education. Minimum of 6+ years of experience navigating complex operational challenges and making critical decisions, with a strong preference for experience in the aviation industry. A minimum of 3+ years of direct experience leading people, or a minimum of 3+ years of experience leading and influencing teams effectively in a matrix environment. WHAT ADDITIONAL SKILLS ARE AN ASSET Bilingual in English and French WHAT DOES DIVERSITY MEAN TO US We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality. OUR VALUES: We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another. We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges. We work together with trust and transparency, supporting one another to achieve the collective goals of our organization. We grow, evolve, and adapt with purpose, continually aligning our actions with our vision. We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation. #J-18808-Ljbffr