Sales Support Representative, Individual Insurance

Job DescriptionWhat is the opportunity?As a Sales Support Representative, Individual Insurance, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant’s action plans.What will you do?Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium.Provide marketing support to Senior Sales Consultant –assist with revenue generation activities specific to each MGA (Managing General Agent) strategy.Resolve customer inquiries and determine appropriate action for complex issuesEstablish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.Work closely with internal partners to provide seamless service to brokersParticipate in call campaigns as they ariseTrain brokers and their team on our systems and tools in order to augment their sales with usWhat do you need to succeed?Must-haveBilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needsHigh level of written skills required (French and English)Professional customer service skills and a talent for listening and establishing rapport and finding the right solution in a sales environmentAbility to work well with diverse team and independentlyExcellent organizational skills, Initiative & ProactiveStrong negotiation skills, Impact and Influence, analytical thinkingGood knowledge of Microsoft Suite and capability to learn new systems quicklyNice-to-haveKnowledge or experience of the Insurance industry and/or Life insuranceLLQP License is considered an assetPost Secondary education or equivalentWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableWork in a dynamic, collaborative, progressive, and high-performing teamManagement that supports your work and progressionAccess to a variety of job opportunities across businesses and geographiesRBCI software tools to boost your productivityJob SkillsCustomer KnowledgeCustomer ServiceCustomer Service ManagementGroup Problem SolvingIdentifying Sales OpportunitiesInterpersonal Relationship ManagementOral CommunicationsPerseverance and Follow-ThroughProduct ServicesSales ActivitiesAdditional Job DetailsAddress:1 PLACE VILLE MARIE: MONTRÉALCity:MontréalCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:INSURANCEJob Type:RegularPay Type:SalariedPosted Date:2026-01-09Application Deadline:2026-03-16Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveConclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at RBC jobs.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr