Manager Education, Onboarding

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Manager, Education, Onboarding & Certification leads the strategy, design, and governance of learning programs that equip Manulife Bank’s sales professionals with the knowledge, skills, and confidence to deliver exceptional client outcomes. Accountable for the full learning lifecycle - from onboarding to ongoing professional development and certification - the Manager ensures all training initiatives are aligned with regulatory requirements, business priorities, and advisor-experience goals. This role integrates adult-learning theory with operational practicality, creating curricula that drive performance and compliance simultaneously. The incumbent oversees instructional design, training delivery, certification management, and measurement of learning impact through data and analytics. Working collaboratively with Field Enablement, Content, and Change Managers, they ensure learning programs are seamlessly embedded into broader enablement and transformation initiatives. The position requires strategic foresight, creative design thinking, and strong operational governance to maintain consistency, scalability, and quality across all education programs. Ultimately, the Manager builds a culture of continuous learning, accountability, and professional excellence across Manulife Bank’s national sales organization. Key Responsibilities Curriculum Strategy - Develop role-based curricula and certification pathways.Training Delivery Oversight – Ensure facilitators deliver effective training.Program Governance – Track adoption, utilization, and compliance.Continuous Improvement – Collect feedback and refine programs. Job Requirements 7+ years’ experience in learning & development, education strategy, or enablement.Proven success designing and managing learning programs in financial services or other regulated sectors.Expertise in instructional design, adult learning, and facilitation techniques.Experience managing bilingual and geographically distributed training teams.Knowledge of compliance training and certification governance.Strong analytical skills with ability to measure and report on learning impact.Proficiency with LMS, digital-learning platforms, and reporting tools (Power BI preferred).Excellent stakeholder-management and communication abilities.Demonstrated ability to lead teams through change and continuous improvement.Strong project-management discipline and attention to detail. Preferred Requirements Degree or certification in Education, Adult Learning, or Organizational Development.Bilingual (English/French).Change-management certification or experience integrating learning with transformation programs. Competencies Learning Strategy and Design ThinkingGovernance and Compliance ManagementData-Driven Continuous ImprovementCommunication and FacilitationLeadership and Team DevelopmentCollaboration and Stakeholder Partnership Decision Authorities Approves curriculum, certification requirements, and learning metrics.Determines training schedules, modalities, and resource allocations.Authorizes budget expenditures for training materials and technology.Escalates compliance risks or resource constraints to the Director. When you join our team We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.com までご連絡をお願いします。 Referenced Salary Location Toronto, Ontario Working Arrangement ハイブリッド勤務 Salary $90,000.00 CAD - $140,000.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Benefits Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr