Guest Experience Lead | Chinook Centre

Guest Experience Lead | Chinook Centre lululemon at Chinook Centre Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is driven by innovative products, a strong focus on stores, commitment to our people, and the incredible connections we build in every community. We strive to create positive change and build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people. Job Summary The Guest Experience Lead ensures all guests receive a quality in‑store experience by overseeing or providing technical product education that articulates the value of our product and brand to meet each guest’s unique needs. As part of the store leadership team, the Lead drives store performance on the floor through guest experience and team achievement of daily sales or unit targets. The Lead provides input to team member performance evaluations, recommends hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assists guests when needed. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift. Open and close the store in accordance with opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results. Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training. Address team member performance and support continuous learning and development by providing direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to the assigned store with reliable transportation methods. Schedule / Availability The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members. Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (nice to have) Education: High school diploma/GED/equivalent, or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary). For experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Work Context Work involves moving through the store with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices. Work may occasionally involve moving boxes weighing up to 30 lbs. For experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages. Compensation & Benefits Package Base Pay Range: $23.75 - $27.33/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $25.75 - $29.33/hour lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. Employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top‑up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Seniority level Mid‑Senior level Employment type Full‑time Job function Other Retail #J-18808-Ljbffr