Dispatcher Team Lead

About UsSteele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta and local pickup and delivery from our terminal hubs located in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.Steele’s is an asset-based business which utilizes a fleet of dedicated equipment, which includes company-owned assets and owner-operator-owned equipment working as subcontractors along with carrier partners to provide safe, timely and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.https://www.steelesgroup.com/https://fmicanada.com/home/https://fmicanada.com/about-us/Dispatcher Team LeadJob SummaryThe Lead Dispatcher operates under the direction of the Manager, Customer Service & Dispatch, and is responsible for executing daily dispatch operations within established service and profitability parameters.The Dispatcher Team Lead is responsible for managing and coordinating the daily dispatch operations while actively participating in the dispatching tasks. This role ensures efficient and timely dispatch of drivers, optimal routing, and coordination with customers and team members to maintain high service levels. The Lead Dispatcher provides guidance and support to the dispatch and customer service team, handling escalations and implementing strategies to improve operational efficiency.This role is critical for maintaining efficient dispatch operations and ensuring customer satisfaction in a competitive logistics environment. The ideal candidate will have a strategic mindset, a strong focus on process improvement, and the ability to lead a high-performing dispatch and customer service team while actively participating in day‑to‑day dispatching activities.Job ResponsibilitiesDaily Dispatch OperationsProper Planning (loading) and scheduling that are efficient and profitable.Manage and participate in the daily dispatching activities, including scheduling and routing drivers for pickups and deliveries.Monitor and manage real‑time dispatch activities to address issues promptly.Ensure compliance with company policies, industry regulations, and safety standards.Team LeadershipEscalate customer‑impacting issues, staffing constraints, and profitability risks to the Manager, Customer Service & Dispatch.Provide guidance, support, and training to dispatchers and customer service to ensure smooth operations.Conduct regular performance reviews and provide constructive feedback.Assist in developing training programs to enhance the skills and knowledge of the dispatch team.Routing and SchedulingOptimize routes for efficiency and cost‑effectiveness.Develop and implement strategies to reduce transit times and improve on‑time performance.Coordinate with drivers to manage schedules.Customer CoordinationServe as a point of contact for escalated customer issues and complex inquiries.Ensure high levels of customer satisfaction through effective communication and problem resolution.Collaborate with the sales and customer service teams to address customer needs and preferences.Data Management and ReportingMonitor dispatch metrics and KPIs to evaluate performance.Prepare regular reports on dispatch operations, identifying trends and areas for improvement.Utilize dispatch software and technology to enhance operational efficiency.Continuous ImprovementIdentify opportunities for process improvements and implement best practices.Stay updated on industry trends and advancements in dispatch technology.Lead initiatives to enhance service quality and operational efficiency.Compliance and SafetyEnsure all dispatch activities comply with DOT regulations and company policies.Promote a culture of safety and adherence to safety protocols among the dispatch team and drivers.Address and resolve any compliance or safety‑related issues promptly.Education and Experience RequirementsEducation: Bachelor’s degree in logistics, supply chain, commerce, or business administration.Experience: Minimum of 3-5 years of experience in dispatch operations, preferably in the transportation or logistics industry.Previous supervisory or leadership experience is a plus.Qualifications/SkillsStrong leadership and team/people management abilities.Excellent communication and interpersonal skills.Proficiency in dispatch software and routing technologies. Must have relatable dispatch experience – ideally with asset‑based LTL freight.Analytical and problem‑solving skills.Ability to multitask and work in a fast‑paced environment.Knowledge of NSC regulations and industry best practices.Strong geographical knowledge of Calgary and Edmonton.License, Registration, or Certification RequiredCertifications and Licenses in industry‑related qualifications support advancement.Current Forklift operator’s license, TDG Certification and a valid driver’s license. Class 5 minimum, Class 1 preferred.Are You a Good Fit?Think you have what it takes? Are you ready to join a great team? Please submit your application todayJob TypeFull Time, PermanentScheduleØ 8–10-hour shiftØ Monday to FridayØ In–PersonAbility to commute/relocateØ CALGARY, AB: Reliably commute or plan to relocate before starting work (required).ExperienceØ 3-5 years preferred #J-18808-Ljbffr