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Senior Director, Head, Shopping Product

2 months ago

Old Toronto, Canada RBC Full time

Job Summary

Job Description

What is the opportunity?

Join the newest business within RBC's award-winning Avion Rewards program - Shopping As the Head of Shopping, you will be responsible for building and driving the rewards business that gives back to our clients, leading the teams that create solutions to be at the center of our members' commerce lives.

What will you do?

  • Articulate a strong Shopping vision that supports the business vision and OKR’s with an eye towards technical excellence, quality, agile, leadership, and continuous improvement.
  • Advocate for the Shopping vision across diverse stakeholder groups, outlining how new business opportunities are expected to promote business growth and profitability in line with client’s strategic goals and employee experience.
  • Lead the strategic planning and vision of the future platform.
  • Guarantee the consistency and quality of the customer experience across all channels and touch points for Shopping experiences.
  • Display dynamic leadership working with partners throughout the organization and leading product teams focused on innovation, entrepreneurial spirit, growth, and success.
  • Nurture top talent, networks, and partners – strong People Leadership identifying and building relationships with teams and new candidates for future opportunities.
  • Provide direction to Product Owners and integrate amongst Product Owners within the rest of the Avion business and broader RBC.
  • Coordinate with corresponding BFS SMT and Digital Leads to ensure alignment against big-picture strategy.
  • Be the first line of defense to eliminate blockers (with fast escalation if unable to do themselves).
  • Promote an end-to-end mindset.
  • Focus on putting our clients in the centre of our Shopping solutions.
  • Seek best in class solutions to drive business value - Developing and delivering in collaboration with Product Managers, strategies/roadmaps that contribute to the realization of benefits (e.g. revenue, profitability targets, cost avoidance, time liberation, etc.).
  • Lead the creation of OKRs and drives to delivering business value to achieve the OKRs.
  • Be accountable to create the roadmap and setting priorities while embracing pivots along the way.
  • Define MVP and subsequent incremental release plan.

What do you need to succeed?

Must-have:

  • Previous experience leading and building digital tools.
  • Strong execution experience leading large and complex initiatives.
  • Technical curiosity and a passion to build digitally enabled End to End solutions for clients and staff.
  • Ability to break complex ideas into their component features.
  • Experience leading or shaping large transformational efforts.
  • Defining the risk associated with the future vision and finding the appropriate balance towards our strategy.
  • Experience with agile methodology including setting product vision, building and maintaining backlogs, constructing release plans, and defining product performance metrics.
  • Passionate for leveraging data to enable the best product.
  • Experience with designing creative, scalable consumer products that delight clients in partnership with technology and design counterparts.
  • Ability to lead through ambiguity.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to do challenging work.

Job Skills

Brand Marketing, Business Growth, Business Oriented, Channels Marketing, Creativity, Customer Experience (CX), Decision Making, Digital Business, Digital Channels, Digital Retailing, Digital Trends, Industry Knowledge, Leadership, Long Term Planning, Market Research, Product Applications, Product Development, Product Services, Product Testing, User Experience Development, User Interfaces (UI).

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: STRATEGY AND ADMINISTRATION

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-08-16

Application Deadline: 2024-08-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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