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Billing Specialist

3 months ago

Toronto ON, Canada SearchKings® Full time

About SearchKings

Our focus at SearchKings is simple: We build profitable and measurable digital advertising campaigns for companies across North America and around the world.

Since starting the company in 2009, we have had tremendous success in helping clients plan, build, and execute their digital advertising campaigns. We are a growing company looking for the next member to add to our team of talented individuals.

Perks and Benefits

  • Compensation aligned with company growth
  • Paid time off (3 weeks vacation + 5 flex days)
  • Comprehensive medical, vision, and dental benefits plan
  • RRSP/TFSA matching program
  • Comprehensive onboarding, training, and mentorship
  • Career development and coaching opportunities
  • Stellar onsite gym with personal training sessions
  • Various team-building and company events
  • SearchKings merch to keep you looking fresh

About the position

SearchKings is hiring a full-time Billing Specialist. We are looking for an outgoing, motivated person who can assist with the billing of new and existing customers. Must be able to speak confidently on the phone with customers and troubleshoot when necessary. Our environment tends to be very fast-paced and requires the ability to multitask efficiently.

What you will be doing:

  • Creating and updating customer profiles in our internal management system
  • Set up/process credit cards using our online billing/invoice platform
  • Manage/follow up on delinquent invoices
  • Explain credit card charges so our customers understand the appropriate services and the related fees
  • Answer the phones and respond to customers’ needs or transfer communication to the appropriate party
  • Respond to client inquiries and resolve any client invoicing related issues
  • Communicate with other billing team members and the operations team to verify and resolve any invoicing related questions
  • Following up with Sales, Operations and other departments for all necessary information required for data entry and invoicing clarifications requested by the customer
  • Proactively recommend changes in billing and collections processes and procedures to make them more efficient and effective.

Applicant requirements:

  • High school diploma/GED required (College degree preferred).
  • Excellent written and oral communication skills
  • An efficient multi-tasker who thrives in a fast-paced environment.
  • Highly organized and strong time management skills
  • Ability to work independently and under pressure
  • Self-motivated with the ability to prioritize tasks
  • Exceptional attention to detail
  • Minimum of 1 year experience in a similar role

Equal Opportunity Employer:

SearchKings is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

SearchKings is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner by preventing and removing barriers for persons with disabilities in accordance with applicable legislation, including the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code (the “Code”). The Company has policies and procedures in respect of the provision of accommodations in all parts of the recruitment, assessment and onboarding process. If you feel you need accommodation(s) because of illness, disability or any other protected ground, please do not hesitate to contact us at your earliest convenience.