Technical Customer Support Specialist

OverviewJoin to apply for the Technical Customer Support Specialist role at Secoda.This range is provided by Secoda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$60,000.00/yr - CA$65,000.00/yrWhat you’ll doRespond with urgency and deliver rapid, accurate, and thoughtful answers to customer queries.Track and follow up on outstanding issues, keeping stakeholders informed of their status.Develop and nurture customer relationships through your communications.Communicate trends and make recommendations to update and build internal knowledge bases.Proactively track requests and commonly reoccurring issues, identifying and reporting bugs and technical issues to the engineering and product team.Collaborate closely with the Customer team by actively participating in daily team meetings and discussions.Who you areYou have a minimum of 1 year of experience in a Technical Customer Support capacity.Strong and confident communicator who leads with empathy and urgency.You are technically minded and product focused.You possess natural curiosity and a fast-learning ability.Nice to havesExperience navigating the unique challenges of early-stage startups.Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don\'t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.About SecodaWhat we offer:💰 Competitive base and variable compensation plan and equity🩺 Medical, dental, and vision coverage from day 1$1000 Healthcare Spending Account$500 Taxable Spending Account🏝 Unlimited time off policy👪 Mat and Pat leave top-up📚 Learning & Development benefit ($1,000)🥳 Team activities and retreats to connect with your fellow teammates💛 A challenging and fulfilling opportunity to join a fast-growing start-upHybrid Office PolicyHybrid schedule with Tuesdays, Thursdays and every other Friday in-office. We have an office in Liberty Village and provide lunch for our team every other Friday.We host social opportunities and encourage team off-sites and events (dinners and game nights) as well as a yearly 4-day retreat.Who we areCurious: We lead with a genuine interest in customers, data, and the unknown.Tough: Resilience is key in the startup landscape.Humble: We foster an inclusive atmosphere and remain open to change.Analytical: We are data driven and rely on data to guide our strategies.Ambitious: We aim for excellence and inclusivity, continuously improving.How we workWe Win Together: The greater good over function or self.Customer Comes First: We optimize the customer experience.Bring The Sun: Maintain a positive attitude and warmth.Bias For Action: Move fast to achieve goals.Think Big: Embrace innovation and question the status quo.Grow Our Garden: Share knowledge and learn continuously.Own It: Take accountability and address issues proactively.If your experience aligns with this role you're looking for an exciting opportunity to join an early-stage startup, then we want to hear from youAt Secoda, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.Compensation Range: CA$60K - CA$65KSeniorirty levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr