Service Desk

2 weeks ago

Montreal administrative region, QC, Canada USN Solutions Inc. Full-time

Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.

Duties

  • - L2 troubleshooting over phone and remote connectivity
  • - diagnose and solve technical hardware and software issues
  • - Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
  • - Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
  • - Log all interactions,
  • - Redirect problems to correct resource
  • - Excellent knowledge of Windows, Mac and portable systems
  • - ITIL working and functional knowledge
  • - Identify and upscale urgent issues.
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