Analyst, IT Service Desk

1 day ago

Montreal, QC, Canada Skillhub Solutions Inc. Full-time $40,000 - $60,000 Contract

Montreal, QC Full-time Salary not specified

Responsibilities

  • Act as the first level of escalation for the help centre and diagnose and resolve most incidents independently.
  • Help resolve problems affecting applications, production-related systems, and technical environments while considering operational risks and impacts.
  • Install and configure user workstations and software.
  • Identify and recommend process improvements to support service levels and user satisfaction.
  • Maintain an inventory of computer equipment as it is received, assigned, and retrieved.
  • Serve as a technical reference for help desk analysts and coordinate major incident management with the relevant teams.
  • Write and maintain technical documentation and procedures in a centralized knowledge base.

Qualifications

  • College diploma in information technology.
  • Three to five years of experience in a similar role.
  • Familiarity with ServiceNow is an asset.
  • Fluency in spoken and written French and English for daily work and professional communication across Canada.