Service Desk
13 hours ago
montreal administrative region, qc, Canada
USN Solutions Inc.
Full-time
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Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.
Duties
- - L2 troubleshooting over phone and remote connectivity
- - diagnose and solve technical hardware and software issues
- - Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- - Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- - Log all interactions,
- - Redirect problems to correct resource
- - Excellent knowledge of Windows, Mac and portable systems
- - ITIL working and functional knowledge
- - Identify and upscale urgent issues.