Customer Success Manager

3 weeks ago

Montreal, Canada FLiiP Full time

FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.
We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.
Why work at FLiiP?
By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.
Your mission:
As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.
Your tasks:
Guide new clients through the onboarding steps while transitioning from their old software to FLiiP
Identify opportunities for account expansion and revenue generation within our customer base
Advise our customers on how to improve their performance and increase their return on investment
Clearly communicate the benefits of new product features and ensure customers adopt them quickly
Quickly identify gaps in our product that impact our customers' success
Work closely with our product and engineering teams to resolve issues
Work collaboratively with clients to help them fully understand our value and achieve results

Requirements
Experience in developing and maintaining strong client relationships
Comfort in handling difficult situations and escalating issues appropriately
Proactive, detail-oriented, forward-thinking and productive work ethic
Excellent communication, problem-solving and listening skills
At least 2 years of professional experience in customer service
Technology-savvy
Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
Bilingual in French and English is an asset

Benefits
Hybrid work once fully trained
Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
Access to a monthly telecommunications allowance (phone and internet)
Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
Competitive salary based on your experience
Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team

We know imposter syndrome can get in the way of spectacular candidates, but please don't hesitate to apply. We'd love to hear from you.

  • Customer Success Manager

    2 weeks ago

    Montreal, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    3 weeks ago

    Montreal, Canada FLiiP Full time

    FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.We are looking for a Customer Success Manager who is passionate about the customer experience and will...

  • Customer Success Manager

    3 weeks ago

    Montreal, Canada Management Events Full time

    Management Events , a dynamic B2B growth company, is seeking a passionate Customer Success Manager to join our Dutch team. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services. About the Role: In this pivotal role,...

  • Customer Success Manager

    3 weeks ago

    Montreal, Canada Rival Insurance Technology Full time

     Who We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...

  • Customer Success Manager

    3 weeks ago

    Montreal, Canada Rival Insurance Technology Full time

     Who We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...

  • Customer Success Manager

    3 weeks ago

    Montreal, Canada Rival Insurance Technology Full time

     Who We AreAt Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation and...

  • Director, Customer Success

    2 weeks ago

    Montreal, Canada Coveo Solutions inc. Full time

    The ChallengeAs a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...

  • Director, Customer Success

    2 weeks ago

    Montreal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...

  • Customer Success Specialist

    3 days ago

    Montreal, Canada Dialogue Full time

    Your role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...

  • Customer Success Specialist

    3 days ago

    Montreal, Canada Dialogue Full time

    Your role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...

  • Customer Success Specialist

    4 days ago

    Montreal, Canada Dialogue Full time

    Your role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...

  • Customer Success Coordinator

    7 days ago

    Montreal, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500...

  • Customer Success Coordinator

    4 days ago

    Montreal, Quebec, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Customer Success Intern

    4 weeks ago

    Montreal, Canada FLiiP Full time

    FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.We are looking for a Customer Success Intern who is passionate about the customer experience and will...

  • Customer Success Coordinator

    6 days ago

    Montreal, Canada CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...

  • Customer Success Coordinator

    4 days ago

    Montreal, Canada CSA Group Full time

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Senior Manager, Customer Success – APAC

    2 weeks ago

    Montreal, Canada CAE Full time

    Role and Responsibilities Senior Manager, Customer Success – APAC Reporting to the Director, Product Delivery and Customer Services - APAC - Civil Aviation, the Senior Manager, Customer Success APAC will be responsible for elevating customer satisfaction and generating customer loyalty. The position holder will be responsible for a portfolio of...

  • Customer Success Engineer

    4 weeks ago

    Montreal, Canada Vircom Full time

    Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...

  • Customer Success Engineer

    4 weeks ago

    Montreal, Canada Vircom Full time

    Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...

  • Customer Success Engineer

    3 weeks ago

    Montreal, Canada Vircom Full time

    Company Description Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...