Order Quality Manager

JOB DESCRIPTION Midland Transport is currently seeking an Order Quality Manager to be based at our Head Office in Dieppe, NB. The successful candidate will ensure all order documents and related information are accurately captured in the system in a timely manner. This role requires strong leadership skills with a focus on managing teams and implementing policies and strategies to achieve business objectives. Benefits To Joining Midland A dynamic, safe, and rewarding work environment A flexible health, drug, dental, and vision plan RRSP matching program Employee & Family Assistance Programs Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs 3 weeks' paid vacation Free parking, an onsite fitness center open 24/7, and an onsite cafeteria Maternity leave top-up program Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies RESPONSIBILITIES Lead various teams across day and night shifts, providing support for both and a requirement to work at least one evening shift per week Oversee the Imaging & Billing functions to ensure accurate and timely entry of shipment details and proper document storage in compliance with retention policies Provide support during IT outages and maintain smooth operational flow Identify and implement process improvements and system upgrades to enhance efficiency Oversee direct reports' and support Night Billing Supervisor's reports in performance management, staffing, and KPI reporting for the Billing and Imaging teams Manage relationships with internal departments and external partners, including personnel agencies and IT Ensure accurate and timely creation and maintenance of Customer Master Data records in accordance with company policies QUALIFICATIONS Education Required: University Degree in a related field Years of Experience Required: 4 to 7 years business related experience, preferably in transportation industry Excellent verbal and written communication skills with a demonstrated ability to lead and coach Continuous improvement mindset, identifying opportunities for change and leading a team through initiatives. Excellent people management skills: mentoring, coaching, and leadership Excellent capabilities of leveraging Microsoft Office (PowerPoint, Excel, Word) Certified in Lean Six Sigma Yellow Belt or higher (or willing to become certified) ABOUT US Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. We appreciate your interest in our company however only those candidates selected for an interview will be contacted. ABOUT THE TEAM With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service. #J-18808-Ljbffr