Front Desk Agent

3 days ago

Dieppe, Canada Quality Inn Airport Full time

Quality Inn Airport Dieppe is looking for a full time Front Desk Agent to join their team

As a Front Desk Agent, Welcome our guests to the hotel with a smile, check in/out, handle any guest’s issues or aid them with their travel needs. Must be bilingual and had some customer service experience.

As a Front Desk Agent, you will:

- Verify the balance of all cash float, credit and debit charge.
- Be prompt and courteous in all guests’ interaction, including, but not limited to check-in, check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests.
- Perform your task according to policies, procedures, quality standards, and services sequences established by the management team for the satisfactions of guests.
- Work mornings, evenings or night shift
- Take a calm professional approach at all times.
- Verify the balance of all cash floats, credit and debit charges for the hotel.
- Ensure room security by maintaining effective key control and confidentiality.
- Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary.
- Maintain a high level of integrity by respecting the privacy of our guests and co-workers.
- Excellent inter-personal and communication skills
- An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
- Basic accounting knowledge
- Excellent computer skills
- The ability to speak in both French and English languages
- Courteous telephone manners
- The ability to work effectively in a fast paced environment with mínimal supervision

If this sounds like the job for you, please submit your resume.

**Job Types**: Full-time, Permanent

Pay: $15.65 per hour

**Benefits**:

- Dental care
- On-site parking
- Vision care

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person

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