Senior D365 Project Manager

2 weeks ago


Calgary, Canada EightSix Network Inc Full time

Adecco is currently seeking a dynamic and experienced Senior D365 Project Manager to join our client’s team in Calgary, AB. This is a 6-month contract role focused on driving efficiency, reducing costs, and creating a hyperconnected business through the management of projects on the Microsoft Dynamics 365 Platform. If you are a seasoned project management professional with a proven track record in D365 CRM, Customer Service, and functional consulting, we encourage you to apply. This is an excellent opportunity to contribute to the growth and success of a forward-thinking organization.

  • Job type: 6-month contract with possibility to renew.

Here’s why you should apply:

  • Free access to our Aspire Academy for continuing professional education
  • Hires fast, pays weekly.
  • Free training programs
  • New and quicker onboarding process

Detailed Job Description: As the Senior Project Manager, you will:

  • Manage projects on the Microsoft Dynamics 365 Platform, focusing on D365 CRM and related modules.
  • Collaborate with Microsoft and integration teams to ensure smooth project execution.
  • Develop and maintain budget vs. actual reporting and provide accurate forecast estimations to the Project Management Office and Finance Department.
  • Utilize MS Visio to track and document operational and system processes and workflow activity.
  • Facilitate project scoping workshops and change management meetings.
  • Create comprehensive documentation to effectively communicate technical information from teams to executive level.
  • Resolve conflicts and negotiate priorities among project stakeholders and team members.
  • Work independently with minimal supervision and adapt to evolving project needs.

Candidate's Profile: The ideal candidate will possess:

  • Ensure legal eligibility to work and reside in Canada.
  • Proven experience managing projects on the Microsoft Dynamics 365 Platform, specifically in D365 CRM and related modules.
  • Familiarity with D365 Customer Service, Contact Centre - voice and telephony, digital engagement, self-service IVR and chatbots, intelligent routing, queue/channels management
  • Functional consulting experience in one or more core functional modules of Microsoft Dynamics 365 (Finance, Projects, Production, Sales, Customer Service, etc.).
  • Strong skills in budget management, MS Visio, and excellent communication (oral and written).
  • Facilitation abilities for scoping workshops and change management meetings.
  • Interpersonal skills to navigate stakeholder relationships and resolve conflicts.
  • Self-sufficiency and flexibility in a fast-paced environment
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