Customer Experience Representative

Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.We are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources atSupport-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOMEResponsibilitiesCreate a warm and welcoming environment in our storesAdd joy to our customers' livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetEnsure Visual Standards are followed and maintainedRole model Indigo’s High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersTake accountability to respond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceWhat You’ll DoCreate a warm and welcoming environment in our storesAdd joy to our customers' livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetEnsure Visual Standards are followed and maintainedRole model Indigo’s High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersTake accountability to respond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceQualificationsExperience in specialty retail or a retail environment preferred but not requiredAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the storeDemonstrated commitment to creating an exceptional employee and customer experienceAbility to be mobile on the sales floor for extended periods of timeAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)Bilingualism (French/English) is required for all positions in Québec; other languages an asset #J-18808-Ljbffr