RPN/ RN Nurse Care Manager

RPN/ RN Nurse Care Manager (Care Designer) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Nurse Next Door- Burlington/Oakville provided pay range This range is provided by Nurse Next Door- Burlington/Oakville. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$33.00/hr - CA$33.00/hr Our Purpose At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors remain in their homes for as long as they choose by caring deeply, connecting to their hearts, and empowering them to continue doing what they love most. We are not just a home care company—we admire people and seek to make a meaningful difference every day. When you join Nurse Next Door, you become part of a growing organization that is changing the way home care is delivered. About The Role The Care Designer plays a critical leadership role in delivering exceptional client experiences while driving business results through caregiver leadership and operational excellence. This role requires someone who can “hustle with heart”—balancing compassion with accountability, autonomy, and results. Care Designers are self-led leaders who take ownership of outcomes, thrive in a collaborative environment, and are inspired by building meaningful relationships with seniors, families, caregivers, and community partners. Key Responsibilities Consult Conversion & Community Engagement Conduct Caring Consults, assessing clients’ physical, emotional, and environmental needs Develop and recommend personalized care solutions aligned with client goals Achieve a 90% consult conversion rate Act as a trusted advisor to clients and their families Build and maintain relationships with community leaders and professional referral partners Promote high-quality, innovative customer service and Nurse Next Door’s brand promise Client Care Delivery & Experience Attend all First Visits to ensure care plans and service agreements are executed properly Conduct supervisory visits to ensure caregiver fit and quality of care Develop, implement, and update individualized care plans Educate clients on self‑care and evaluate responses to care Monitor risks, identify trends, and adapt care as needed Coordinate care and evaluate outcomes based on client goals Deliver a premium client experience with a target Net Promoter Score (NPS) of 9+ People Leadership Lead, coach, and support the caregiving team to achieve results Set clear goals, provide ongoing feedback, and coach in the moment Recruit, train, and manage caregiver performance and availability Foster a continuous learning environment, including Discovery Day and monthly in‑service programs Conduct First and Supervisory Visits to evaluate caregiver performance and engagement Drive a positive employee experience with a target employee NPS of 9+ Scheduling Collaboration Partner with the scheduling team to communicate changes in client needs and caregiver assignments Ensure consistent client coverage, including urgent care needs and caregiver cancellations Support scheduling as needed to meet operational requirements Maintain AMS (Attendance Monitoring System - AlayaCare) below 5% Ensure data accuracy and completeness in scheduling systems Administration & Compliance Maintain accurate and complete documentation, including care plans, client files, and employee records Conduct quarterly audits to ensure 100% accuracy and compliance Ensure compliance with provincial and federal legislation related to health, employment, and occupational health & safety Approve visits and premiums in preparation for payroll and billing cycles Availability Part‑time, primarily evenings and weekends; on‑call availability for evenings, weekends, and holidays; flexibility required (7 days per week availability); schedule provided 2 months in advance based on business needs. Compensation $33.00 per hour Reporting & Working Relationships Reports to the Franchise Partner Leads the Caregiving Team and Care Ambassador Team Works closely with the Care Services Center Qualifications Registered Practical Nurse (RPN) or Registered Nurse (RN) licensed to practice in Ontario Valid CPR and First Aid Certification Valid driver’s license and access to a reliable vehicle Vulnerable Sector Criminal Record Check (updated every 5 years) Negative TB test (updated every 5 years) Experience & Skills Strong computer skills; experience with G‑Suite and electronic documentation systems (AlayaCare experience an asset) Exceptional written and verbal communication skills in English Strong organization, planning, time management, and multitasking abilities Demonstrated experience setting and achieving goals Customer service and leadership experience considered an asset We Make Lives Better—starting with yours. Join Nurse Next Door and help seniors live Happier Aging every day. #J-18808-Ljbffr