Care Manager

**Full Time (Mon - Fri ) 12 month Contract**

**Why work for Acclaim Health?** You will be working for an organization that has provided quality care to the community for 85+ years. Acclaim Health provides a wide variety of services to support the community, including Community Support Services, Alzheimer Services, Home and Personal Support Services and Palliative Care Services. Acclaim Health is a patient and family centered work environment that allows for flexibility in work schedules to ensure work/life balance. At Acclaim Health, we promote and support employees with a strong emphasis on the values of Teamwork, Respect, Integrity, Innovation and Excellence

Acclaim Health announces the availability of one (1) Full-Time Care Manager, Private care (RPN) - 12 month contract position in the Private Care and Customer Support Department. This position is located in the Oakville Office supervising the Private Care PSW team. As a member of the Health Services team the incumbent is responsible for working in the community providing the supervision, support and training to personal support workers. The incumbent will work Monday - Friday, 7.5 hours per day with on call rotation with other members of the team.

Acclaim Health announces the availability of a temporary Full-Time Care Manager, Private Care position with the Private Care and Customer Support department working in the Oakville Office for a period of tweleve (12) months. The incumbent will work Monday to Friday from 8:00am - 5:00pm.

**PRIMARY FUNCTIONS**:

- In collaboration with Human Resources, manages the recruitment of new private care staff
- Effectively manages the performance of direct reports through direct monitoring and regular performance reviews
- Provides input into the development of education plans
- Ensures that direct reports understand and are aligned to their key accountabilities and perform to the expected level
- Leads and facilitates team meetings
- Oversees daily and monthly scheduling of private care staff
- Provides internal customer service excellence through leading by example utilizing coaching and mentoring to support employees in providing excellence in patient care
- Effectively manages time off work, including vacation requests, sick time and LOA requests
- Provides evening and weekend on-call service for Health Services on a rotational basis
- Participates and collaborates with a multidisciplinary care team including staff, patients and caregivers in supporting the patient’s needs according to the patient’s care plan
- Works in collaboration with the Service Coordination Team to ensure patient-focused scheduling
- Responds to client enquiries, concerns, changing client needs and ensures ongoing client satisfaction and safety
- Other duties as assigned

**QUALIFICATIONS & EDUCATION**:

- Baccalaureate Degree, Nursing/Practical Nursing diploma or equivalent
- Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy

**EXPERIENCE & SKILLS**:

- Minimum 3-5 years as a Registered Nurse or Registered Practical Nurse
- Supervisory or leadership experience an asset
- Demonstrated ability to coach, mentor and lead staff
- Effective verbal and written communication skills
- Demonstrated assessment, problem-solving and negotiating skills
- Strong planning, coordinating and organizing skills
- Demonstrated ability to work independently and collaboratively as a team member
- Demonstrated knowledge and skills in quality/risk management
- Strong customer service skills
- Proven ability to multi-task and meet deadlines
- Proficient in Microsoft Office, HPG and AlayaCare
- Knowledge of community resources
- **Must be legally eligible to work in Canada**_

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

**Please note - only those applicants selected for interview will be contacted.**
- Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process_

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $30.83-$33.68 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Manager: 1 year (preferred)

Licence/Certification:

- LPN/RPN with CNO (required)
- Driving Licence (required)

Work Location: Hybrid remote in Oakville, ON L6L 5M2