Technical Systems Product Manager

3 weeks ago

Old Toronto, Canada Cresta Full time

Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.

We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.

We’re looking for a highly skilled and experienced Technical Systems Product Manager who will be part of an innovative team and company, building out next-generation contact center AI products. The ideal candidate should have experience in building technical solutions related to knowledge assistance, enterprise search, or virtual agent capabilities in a B2B SaaS environment. Experience with contact center technology is an additional bonus. This role requires being able to work with multiple cross-functional teams, including consulting with external customers/clients participating and driving strategic initiatives in a collaborative environment. If hired, this individual will play a pivotal role in helping expand our product suite and customer technical solutions.

We want someone who is not afraid to think outside the box and think on their feet as things get thrown at them. Cresta’s Technical Systems Product Managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.

What you'll do
  • Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
  • Meet with customers/clients to discuss system requirements and specifications, and bring insights back to technical teams to build project requirements and timelines
  • Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
  • Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
  • Provide oversight and leadership direction to engineering and quality assurance teams as part of the product life cycle management goals.
  • Support Go-to-market and Sales teams as a subject matter expert for their product area
  • Prioritize product investments to meet strategic product and business goals 
  • Actively consult with customers, sales, solutions, and customer success teams to understand user requirements and translate requirements into product roadmap.
  • Provide advice on information systems strategy, policy, management, and service delivery for our customers and our product roadmaps.
  • Write clear and actionable product requirements
  • Ability to communicate product ideas, requirements and business plans to all levels of the organization
  • Demonstrate functionality of completed products to internal team members and other stakeholders
  • Drive the development of AI/ML based products in one or more of the following areas content discovery, search, automation/self-service, and customer experience
  • Active involvement in engineering and product hiring committees to help build and shape our future product and tech teams.
What we're looking for
  • 4+ years of experience in systems analysis, data administration, technology consulting, product management, and or product owner in enterprise SaaS software
  • Solid understanding of Search, Knowledge Base and Chatbots/Virtual Agents
  • Experience building AI/ML-based products in one or more of the following areas - content discovery, search, automation/self-service, and customer experience
  • Proven track record of successfully delivering complex, large-scale enterprise-grade features in product management, technology consultant or analyst roles.
  • Experience in the contact center industry is highly preferred.
  • Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
  • Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
  • Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
  • Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
  • Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
  • Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth. #J-18808-Ljbffr

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