Technical Systems Product Manager
3 weeks ago
We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We’re looking for a highly skilled and experienced Technical Systems Product Manager who will be part of an innovative team and company, building out next-generation contact center AI products. The ideal candidate should have experience in building technical solutions related to knowledge assistance, enterprise search, or virtual agent capabilities in a B2B SaaS environment. If hired, this individual will play a pivotal role in helping expand our product suite and customer technical solutions.
Cresta’s Technical Systems Product Managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.
Meet with customers/clients to discuss system requirements and specifications, and bring insights back to technical teams to build project requirements and timelines
Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
Provide oversight and leadership direction to engineering and quality assurance teams as part of the product life cycle management goals.
Provide advice on information systems strategy, policy, management, and service delivery for our customers and our product roadmaps.
Drive the development of AI/ML based products in one or more of the following areas content discovery, search, automation/self-service, and customer experience
Active involvement in engineering and product hiring committees to help build and shape our future product and tech teams.
What we're looking for 4+ years of experience in systems analysis, data administration, technology consulting, product management, and or product owner in enterprise SaaS software
Solid understanding of Search, Knowledge Base and Chatbots/Virtual Agents
Experience building AI/ML-based products in one or more of the following areas - content discovery, search, automation/self-service, and customer experience
Proven track record of successfully delivering complex, large-scale enterprise-grade features in product management, technology consultant or analyst roles.
Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us.
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