Service Coordinator
3 weeks ago
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As a Service Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here What You’ll Be Doing Review referral requests to ensure that it meets established criteria Conduct intake interviews with clients to obtain their consent and talk with them about the program Ensure data is collected and input as required Attend meetings with referral source as required Document and elevate service issues Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines and provide support to our clinician network to ensure they are managing expectations Add to a positive work culture by identifying efficiencies and solutions to any issues Liaise with the client/patient, third parties (including insurers), the employer and various health care professionals Act as the first point of contact for service providers and corporate customers and help manage and track complex cases Maintain database(s) and client/case files with a high level of accuracy and confidentiality What We’re Looking For Bachelor’s degree in a related field or an equivalent experience and training Case Coordination and/or Case Management experience is a major asset Expertise in Disability Treatment and Management principles, practices and processes Proficiency with Microsoft Word, Excel and PowerPoint Excellent verbal and written English communication skills Effective self-directed work style with the ability to work with minimal supervision Strong administrative and customer service skills Effective interpersonal skills; ability to communicate with a variety of stakeholders Ability to efficiently manage multiple demands under time constraints and deadlines Adaptable to changing priorities and contribute effectively to a positive work environment Why work with us Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. #J-18808-Ljbffr
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