Assistant Manager, Guest Experience | Regent Mall, Fredericton NB

Assistant Manager, Guest Experience | Regent Mall, Fredericton NBJoin to apply for the Assistant Manager, Guest Experience | Regent Mall, Fredericton NB role at lululemonlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members and create an environment and team culture where people feel a sense of belonging and have opportunities to grow. They ensure their team delivers outstanding guest experience in line with company values and directives.Core ResponsibilitiesLeadership and People ManagementCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.Engage team members by helping them understand how their work supports the success of the store and lululemon overall.Implement the Store Manager’s People vision for the store and cascade to team members.Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Guest Experience And CommunityLead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching.Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.Operations, Product, and StrategyPartner with other managers to review business data and metrics (e.g., P&L) to inform planning processes.Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandising changes are accomplished.Open and close the store in accordance with opening and closing procedures.Understand and adhere to people safety policies and procedures to maintain a safe work environment.Work in accordance with applicable policies, procedures, and laws or regulations.Budget ResponsibilityAccountable for delegated aspects of controllable budget and labor hours.People ManagementLeadership role directly responsible for a subset of store employees as delegated by Store Manager.What We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.Integrity: Behaves in an honest, fair, and ethical manner.Leadership: Able to lead, inspire, and develop others.Guest Experience: Creates an inclusive, high-caliber guest experience through the team.Team Building: Builds teams that maximize accomplishments and embrace diverse perspectives.Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions.Strategic Thinking: Sets strategies aligned to vision and values to achieve goals.Change Management Leadership: Guides others through change and uncertainty.Interactive Communication: Communicates effectively with others.Job RequirementsEligibilityMust be legally authorized to work in the country where the store is located.Must have the ability to travel to the assigned store with reliable transportation.Schedule/AvailabilityWork may include early mornings, mornings, afternoons, evenings, late nights or overnights, and weekends/holidays.Experience1 year people management experience.1 year leadership experience, including managing business operations, administration, and projects or processes.Nice to HaveEducation: High school diploma or equivalent; Bachelor’s degree or equivalent.Experience: 1 year retail or sales management; 1 year recruiting, hiring, or training employees.Work ContextEnvironment with bright lights and loud music; team-based and independent work.May involve resolving conflicts, de-escalating guest issues, and building community partnerships.Work may involve computer or other devices, and moving around a store; some sitting may be required; occasional lifting up to 30 lb (13.6 kg).Compensation & BenefitsBase Pay Range: 24.54 - 33.21/hour, subject to location minimum wage.Target Bonus: 25%Total Target Base Pay Range: 30.68 - 41.51/hour.Benefits include extended health/dental, paid time off, retirement plan matching, employee discounts, fitness/yoga classes, parental top-up, development courses, and mentorship programs.Note: Incentive programs, benefits, and perks have eligibility requirements; lululemon reserves the right to modify them at any time.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOther / Retail #J-18808-Ljbffr