Service Coordinator

4 days ago

City of Langley, Canada Laura Canada Inc. Full time
Service Coordinator / Coordonnateur de service

Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité partout au Canada. Nous sommes fiers d’employer plus de 2 000 collègues dévoués et d’exploiter plus de 140 magasins et deux boutiques en ligne. Notre succès repose sur l’engagement inconditionnel de notre équipe à offrir une expérience client exceptionnelle tout en incarnant nos valeurs d’intégrité, de respect, d’esprit d’équipe, de performance et de passion.

Nous croyons qu’une expérience client exceptionnelle est motivée par notre engagement à offrir une expérience exceptionnelle à nos employés.

Le genre masculin est utilisé comme générique, dans le seul but de ne pas alourdir le texte

Sommaire du role

Le coordonnateur de service de Laura Canada aide à la gestion de la marchandise, incluant la réception de la marchandise, le marchandisage, la présentation dans les vitrines, les baisses de prix, le service au comptoir-caisse et la préparation de la marchandise à expédier. Il offre un service exemplaire à toutes les clientes.

Fonctions critiques

1.Service à la clientèle

  • Offre un service à la clientèle exemplaire au comptoir-caisse (interrompre ses tâches lorsqu’une cliente a besoin d’aide, gérer la file d’attente, saluer les clientes en file, plier et manipuler avec soin la marchandise, remercier la cliente, faire le tour du comptoir-caisse pour remettre l’achat à la cliente).
  • Recueille tous les renseignements pertinents sur les clientes, incluant les adresses courriel, et les entre dans le système G.R.C. (gestion de la relation avec la clientèle).
  • Fait efficacement la promotion du programme de fidélisation auprès de toutes les clientes.
  • Gère les problèmes de service à la clientèle et les questions relatives aux retours, commandes client et échanges de façon professionnelle et positive.

2. Marchandise et présentation visuelle

  • Déballe et vérifie avec exactitude toute la marchandise reçue, la passe à la vapeur au besoin et enlève les étiquettes superflues rapidement.
  • Aide les gestionnaires à changer l’emplacement des produits à l’intérieur du magasin pour s’assurer que les thèmes de marchandise et de couleurs sont cohérents, particulièrement lorsque de la nouvelle marchandise arrive régulièrement et que de l’ancienne marchandise se vend.
  • Aide les gestionnaires à changer l’emplacement des produits à l’intérieur du magasin pour s’assurer que les thèmes de marchandise et de couleurs sont cohérents, particulièrement lorsque de la nouvelle marchandise arrive régulièrement et que de l’ancienne marchandise se vend.
  • Effectue les baisses de prix et prépare la marchandise à expédier avec rapidité et exactitude.
  • Effectue rapidement et efficacement toutes les procédures P.D.V. (ex. : remboursements, transferts, commandes client, etc.).
  • Contrôle toutes les manipulations d’argent et respecte les politiques et procédures de prévention des pertes (ex. : comptes du fonds de roulement, dépôts, etc.).
  • Manifeste un sentiment d’urgence dans l’accomplissement des tâches administratives demandées (ex. : retirer les communications reçues par courriel, faire les commandes client et les commandes de fournitures, etc.).
  • Expérience dans la vente au détail de préférence
  • Grande intuition pour la présentation visuelle
  • Sentiment d’urgence
  • Effectuer les tâches rapidement.
  • Connaissance de base en informatique.
  • Se conduire de façon professionnelle.
  • Capacité d’accepter les commentaires et d’apporter rapidement des changements
  • Faire preuve d’initiative sur une base continue.
  • Souci du détail
  • Attitude positive et confiante
  • Passion de continuer à apprendre, à s’épanouir et à s’adapter
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