Automotive Service Technician

About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Project a positive attitude for the benefit of our customers and our junior employees. Retrieve repair orders from dispatch on a timely basis. Obtain parts from the Parts Department as required. Use repair order punch clock appropriately, (i.e. punch onto specific line when starting task, and punch off when task is complete). Address all customer concerns using the Three C’s method – Complaint, Cause, Correction. Examine all vehicles to determine if additional safety or service work is required. Prepare a complete report on the back of the repair order. Estimate flat rate times for each recommendation. Use supplied flat-rate manuals and the Employer policies as a guide. Obtain parts prices and note availability for each recommendation. Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards. Order all parts when authorization is received, unless specifically told otherwise. Indicate on the RO that you have done so. Save and tag parts if the job is under warranty or insurance, or if requested by the customer. Road-test vehicles after service any time a wheel is removed, or any time a repair that might affect drivability is performed (i.e. tune-up, valve adjustment, brake work, suspension work, rattle/noise repair, etc.). Straight oil changes or transmission fluid changes are excluded. Ensure that all work performed is thorough, accurate, and completed in a timely fashion. Work effectively without supervision. Supervise work of all apprentice technicians or students; report immediately any deficiencies to the Service Manager. Attend factory-sponsored training classes as scheduled by management. Attend dealer-specified training courses as scheduled by management. Keep abreast of all factory technical bulletins. Learn and understand all current and emerging technologies as they apply to automobile service. Maintain a high degree of concentration to prevent “comebacks”. Ensure that customer cars are kept as clean or cleaner than when they arrived, both inside and out. Keep the shop area neat and clean at all times. Other duties as required by management. What you need to succeed: Grade 12 diploma or GED. Automotive Service Technician, fully licensed (310S or higher). Proven knowledge and experience with automotive mechanical operations preferred. Must be team oriented with a positive attitude. Work well under pressure in a fast-paced environment. Must be reliable and able to work productively with minimal supervision. Ability to read and comprehend instructions and information. Possess a valid Class ‘G’ Ontario driver’s license and clean driver abstract. Personable, reliable, courteous. Works well in a fast paced environment. Demonstrate willingness to learn and succeed. Must be team oriented, reliable and hardworking with a positive attitude. Excellent diagnostic and electrical skills. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Tool and Boot Allowance Competitive Production Bonus Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellnessDiscount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities? ***This compensation range will be based on knowledge, experience and bonus earnings*** Job Type: Full Time - PermanentCompensation: $36.25 - $37.50 (flat hourly rate) Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom. We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us. #J-18808-Ljbffr