Bilingual Customer Experience Specialist

Join to apply for the Bilingual Customer Service Representative role at Labatt Breweries of Canada1 week ago Be among the first 25 applicantsJoin to apply for the Bilingual Customer Service Representative role at Labatt Breweries of CanadaGet AI-powered advice on this job and more exclusive features.Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?COMPANY:Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home.Job SummaryThe CX Representative is the first point of contact for our Consumers, Suppliers, Retailers and Employees. This position is responsible for managing all aspects of customer service and addressing customer inquiries efficiently and professionally through various channels, including inbound phone calls, emails, online chat, and, when necessary, outbound follow-up communications.Job ResponsibilitiesAnswer incoming requests via phone, email, fax, chat and ticketing systems.Register the contact details into the ticketing applications.Responding to requests and providing accurate information in a timely and professional mannerResolve or forward requests in accordance with established proceduresPerform a variety of moderately complex administrative tasksJob QualificationsEducationHigh School Diploma or equivalent required; College Diploma or higher preferredExperiencePrevious customer service experience (Phone and email), 1-2 years.Previous contact center experience is an asset.CompetenciesMust be bilingual in English/FrenchAbility to multitask, prioritize and manage time effectively in a fast-paced environmentResilient, Ownership mindset, Negotiation SkillsAbility to grasp new concepts quickly and efficientlyProfessional and enthusiasticAbility to work in a team environment as well as independentlyStrong digital literacy – ability to work with websites, databasesKnowledge in Microsoft Office (word, excel and power point)WHY LABATT:As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.BENEFITS:Health benefits plan, including competitive coverage for medical, dental, mental health, life, and disability insurance, that can be flexed to fit your needs.Additional flex credits for healthcare or wellness spending accountsRetirement plan with a generous company-matching contribution, and low-fee RRSP & TFSA savings opportunities to help you secure your financial future.Personalized support through an inclusive family-forming benefit, and generous financial support/top-ups for parental leaveAccess to many wellbeing resources, including Employee & Family Assistance Program support, Webinars, and more.An annual allotment of Beer and Beyond-Beer products for employeesEQUAL OPPORTUNITY EMPLOYERAt Labatt Breweries of Canada, we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.REQUIRE ADDITIONAL ASSISTANCE?Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process. Any email communication you receive as part of the application or onboarding process will come from a @Labatt.com email address. If you have any questions or concerns, please email the recruitment team at recruitment@labatt.comCONTACT USFollow us:Instagram @ labattbreweriesLinkedIn @ Labatt Breweries of CanadaSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesBeverage ManufacturingReferrals increase your chances of interviewing at Labatt Breweries of Canada by 2xSign in to set job alerts for “Bilingual Customer Service Representative” roles.Moncton, New Brunswick, Canada 2 weeks agoMoncton, New Brunswick, Canada 2 weeks agoCustomer Service Representative - Auto ClaimsBilingual Customer Service Representative - Auto ClaimsBilingual Customer Service Representative - Auto ClaimsCustomer Service Representative - Auto ClaimsMoncton, New Brunswick, Canada 2 weeks agoSackville, New Brunswick, Canada 1 week agoWorkplace Services Professional (12-month contract)Moncton, New Brunswick, Canada 2 weeks agoFull Time Product Care Specialist (Mobile Klinik) | Champlain PlaceMoncton, New Brunswick, Canada 2 months agoMoncton, New Brunswick, Canada 3 weeks agoMoncton, New Brunswick, Canada 3 weeks agoU-Box Customer Care Representative CN (Commercial)Moncton, New Brunswick, Canada 2 weeks agoRiverview, New Brunswick, Canada 2 weeks agoMoncton, New Brunswick, Canada 5 days agoMoncton, New Brunswick, Canada 1 month agoMoncton, New Brunswick, Canada 2 weeks agoSt Antoine, New Brunswick, Canada 2 weeks agoMoncton, New Brunswick, Canada 1 month agoPart Time Customer Service RepresentativeMemramcook, New Brunswick, Canada 2 weeks agoPost Office Customer Service RepresentativeCustomer Service Representative - PART TIMEPetitcodiac, New Brunswick, Canada 2 weeks agoWe’re unlocking community knowledge in a new way. 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