Rail Operations Specialist

Armstrong Collective is the parent company of Rocky Mountaineer (RM) and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately‑owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company. Purpose Reporting to the Manager, Rail Operations, the Rail Operations Specialist is an integral team member of Rocky Mountaineer’s Operations Centre. The Rail Operations Specialist is the central communication link between all departments involved in the movement of RM trains and coordination of yard switching. As a Rocky Mountaineer team member, you will be working alongside a diverse group of people who are committed to working together, supporting our values and ensuring we are always on brand as a world class luxury rail tour company. This position is deemed safety sensitive. This position requires you to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, the public, property or the environment. Key Areas of Accountability Ensure the safe, efficient and on time performance of RM trains Ensure train consists support demand and facilitate job briefings to maximize yard efficiencies Coordinate optimal arrival and departure times of RM trains with other departments and stakeholders Communicate expected operating conditions with Train Manager and operational teams Serve as the primary liaison with rail partners, proving frequent operational updates Offer forecasts and updates based on rail assessments and partner communications Oversee the Operations Emergency Line, providing documentation of incidents and escalations when required Produce train performance reports, and continual train performance updates Safety Comply with all Canadian Railway Operating Rules (CROR), Transport Canada, General Operating Instructions (GOI) and all other safety policies, procedures & rules Identify, protect & report safety hazards to management & OH&S Committee Meet or exceed safety and security requirements Operations Support the successful execution of the Operating Plan Lead the movements of RM trains & rail equipment Support with securing TGBOS and DOBS required for daily operation Will require the ability to train for and perform switching duties Support operational and equipment availability requirements Support Operations and Mechanical requirements in the Operations Centre Support EOC requirements Support operational targets and metrics May be required to connect/disconnect HEP cables Qualifications Education, Certification, Licenses Post‑secondary education in Business Administration or equivalent experience Ability to train for and perform switching duties considered; an asset Experience/Skills Advanced decision‑making, problem‑solving, critical thinking skills in high pressure situations Exemplary communication skills in providing direction/correction to team members Proficient in core computer applications, with strong working knowledge of the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Qualified Railroad - RTC, Locomotive Engineer, Conductor; an asset Railway operating experience; preferred Supervisory experience; an asset High attention to detail, with ability to manage competing priorities Strong time management, coordination and organizational skills Ability to take personal accountability, be adaptable, and be a problem solver Ability to work cross-functionally Work Environment May require occasional travel Rail industrial site that requires walking and sitting throughout the day Daily operations consist of two shifts: Day shift (0530‑1300) and Afternoon Shift (1300‑2100). Work schedules may vary based on operational requirements Indoor/outdoor working environment Perks and Benefits Health Care Spending Account (starts at $300) Growth opportunities Safety footwear and glasses reimbursement Friends and family rail tickets and package discounts Two annual complimentary rail passes (beginning your 2nd season) Seasonal wage increases Exclusive discount with various partners on Perkopolis Fun and inclusive team environment Hourly Wage $29.58 / Hour The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. Please ensure to opt‑in for text messages when you apply in order to receive interview updates. This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements. #J-18808-Ljbffr