Rail Operations Specialist

**Purpose**
Rocky Mountaineer is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.
Reporting to the Manager, Rail Operations, the Rail Operations Specialist is an integral team member of Rocky Mountaineer’s Operations Centre. The Rail Operations Specialist is the central communication link between all departments involved in the movement of RM trains and coordination of yard switching.
As a Rocky Mountaineer team member, you will be working alongside a diverse group of people who are committed to working together, supporting our values and ensuring we are always on brand as a world class luxury rail tour company.
**What we offer**:

- **Year-end retention bonus of $1,000.00 will be offered (conditions will apply)**:

- Competitive Wage
- Friends & Family Discounts for rail journeys and merchandise
- 100% employer paid extended health and dental and vision
- Employer RRSP Matching Program
- Bonus Program
- 3 weeks vacation to start
- High performing and supportive team
- Fun team events like BBQ and carwash fundraiser, golf tournaments, annual Christmas party, and more

**Key Areas of Accountability**
- Ensures the safe, efficient and on time performance of RM trains
- Ensures train consists support demand and facilitate job briefings to maximize yard efficiencies
- Coordinate optimal arrival and departure times of RM trains with other departments
- Provide guidance and support on escalation protocol for incident recovery and reporting
- Communicate expected operating conditions with Train Manager & Operations Centre team
- Produce train performance reports, and continual train performance updates
- Manage Operations Emergency Line and incident reporting/recording
- Participates on operations performance conference calls with Host Railways

**Safety**
- Comply with all Canadian Railway Operating Rules (CROR), and General Operating Instructions (GOI) and all other safety policies, procedures & rules
- Identify, protect & report safety hazards to management & OH&S Committee
- Meet or exceed safety and security requirements

**Operations**
- Support the successful execution of the Operating Plan
- Lead the movements of RM trains & rail equipment
- Will require the ability to train for and perform switching duties
- Support operational and equipment availability requirements
- Support Operations and Mechanical requirements in the Operations Centre
- Support EOC requirements
- Support operational targets and metrics
- May be required to connect/disconnect HEP cables

**Qualifications**
**Education, Certification, Licenses**
- Valid Class 5 BC Driver’s License
- Post-secondary education in Business Administration or equivalent experience

**Experience/Skills**
- Exemplary communication skills in providing direction/correction to team members
- Strong time management, organizational and multi-tasking skills
- Qualified Railroad - RTC, Locomotive Engineer, Conductor an asset
- Railway operating experience, preferred
- Supervisory experience, an asset
- High attention to detail, time management and manage competing priorities
- Advanced decision-making, problem solving, critical thinking skills in high pressure situations
- Strong coordination and organizational skills
- High attention to detail with a desire to maintain brand standards
- Able to take personal accountability, be adaptable, and be a problem solver
- Able to work cross-functionally

**Work Environment**
- May require occasional travel
- Rail industrial site that requires walking and sitting throughout the day
- 24/7 operation that may require varied work schedules
- Indoor/outdoor working environment