Service Desk Analyst
2 weeks ago
Service Desk Analyst Department: Enterprise Information Technology Employment Type: Permanent - Full Time Location: Canada - Remote (0002) Reporting To: Robert Swinarski Compensation: $59,500 - $80,500 / year Description This is a flexible position with the expectation of working from our Toronto office at least three days per week. As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets. How You'll Make an Impact Create and manage end-user, shared and external service accounts and manage access control, based on company policies Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Work with third-party vendors to repair and maintain company-owned technology assets Maintain an inventory of installed software and hardware and manage licensing Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems Administer LAN/WAN security, antivirus and spam control measures Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades Recommend hardware and software standardization as well as explaining technology solutions to senior management We'd Love to See 2 + years of experience supporting IT systems in a fast-paced environment Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc Customer-oriented communicator with excellent time management and organizational skills You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS). You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies You are able to multitask and leverage your problem-solving abilities in a fast-paced environment You are familiar and comfortable working in a 24/7 production environment Base salary range 59,500 - 80,500 CAD *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process. #J-18808-Ljbffr
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Service Desk Analyst
21 hours ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group . Essential Skills: Provide Level 1 support for all in scope services. Fluent in French and English. Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group. Perform active case management, ensuring end-to-end...
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Service Desk Analyst
21 hours ago
Toronto, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. Integrity. We lead by example, with humility and...
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Analyst, Service Desk
3 weeks ago
Toronto, Canada OMERS Full timeAnalyst, Service Desk (Contract) Join OMERS. This 14‑month contract position serves as a maternity leave replacement on the IT Service Desk team. As an IT Service Desk Analyst you will support end‑user computing technologies, diagnose and resolve incidents, and maintain Service Level Agreements using ITSM tools. Operational Management Field incoming...
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Service Desk Analyst
2 days ago
Toronto, Ontario, Canada RLDatix North America Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office)RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
7 days ago
Toronto, Canada CBI Health Full time**IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...
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Service Desk Analyst
3 weeks ago
Toronto, Canada Yochana Full timeTitle: IT Service Desk Analyst - Bilingual (French & English) Location: GTA, ON Duration: Long Term Provide prompt first-line support for hardware, software, network, and application issues. • Log, track, and manage incidents and service requests using the ServiceNow ticketing system. • Accurately document issues, actions taken, and solutions provided....
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Analyst, Service Desk
3 weeks ago
Toronto, Canada OMERS Full timeChoose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with...
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Analyst, Service Desk
3 weeks ago
Toronto, Canada OMERS Full timeChoose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with...
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Service Desk Analyst
3 days ago
Toronto, Canada Stefanini Full timeStefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: - Promote 'customer first' approach with all interactions. - Identify,...
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IT Service Desk Analyst
2 weeks ago
Toronto, Canada Ontario Regional Corporate Office Full time**Job Type: Full-Time** **The Gateway to Your Future** Be part of our growing IT Team! The IT Service Desk Analyst! This role would require the applicant to work shifts that could include weekends/holidays and evening/night shifts and will be required to work full time from the office **We Provide** - Full benefits package for full-time employees -...
