Intraday Workforce Planning Manager

Join to apply for the Manager, Workforce Planning role at Canada Life Permanent Full Time The Manager, Intraday will play a critical role in guiding Workforce strategy and execution for all Canada Operations Contact Centres. The successful candidate will be accountable for execution and development of Workforce best practices across Shared Services with...

Workforce Intraday Analyst **Description: - Temporary Full Time- Join our team as a Real-Time Operations Analyst, where you will play a crucial role in managing telephony/interaction platform queues and skilling across diverse channels. Your contributions will directly impact service levels, client experiences, and overall workforce operations. This...

Reporting to the Manager of Contact Centre Operations, the IntraDay/WFM Analyst plays a critical role in the delivery of service to Market Force clients. A keen eye for detail and ability to provide oversight to real-time operations, the IntraDay/WFM Analyst will provide reporting, monitor service level performance and direct Contact Centre resources to...

Workforce Management Analyst page is loaded Workforce Management Analyst Apply remote type Hybrid locations Winnipeg, MB Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id JR359 As a Workforce Management Analyst at People Corporation, you will play a role in supporting and optimizing our contact centers’ performance. We are...

As Workforce Planning Resource Coordinator at The North West Company (NWC), you will Coordinate the intake of key role training, relief, vacation and promotions and manage a pool of external relief resources as required. Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to...

**ENTERPRISE STRATEGIC WORKFORCE PLANNING SPECIALIST** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced...

Manager, Workforce Management Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations....

**WORKFORCE MANAGEMENT LEAD** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company...

The Role The Workforce Management (WFM) Analyst will help drive forward the long term success of our business. We’re looking for someone who loves to analyze data, and can then build the plan to support our continued growth! You are adaptable to the ever-changing needs of our rapidly growing team, willing to jump in wherever needed. You’re an apt...

Permanent Full Time Reporting to the Manager of Workforce Management (WFM) Forecasting, the Forecaster role will lead forecasting, capacity planning, strategy, and reporting for the Canada Life Health & Dental Claims area. The Forecaster will support the H&D Claims Operations leaders by forecasting excess/shortfall staffing capacity, providing variance...