Branch Manager, Personal Insurance

OverviewJoin to apply for the Branch Manager, Personal Insurance (CXL) role at BrokerLink.Being a part of BrokerLink means you live our values: integrity, respect for others, a customer-driven mindset, excellence, and generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment. We are looking for like-minded individuals who provide the highest level of customer service and carry themselves with utmost professionalism.We invest in our people with opportunities to grow, and an environment that values our most important assets: you. We have over 200 offices across Canada and offer flexible work arrangements. The role is for a Leader, PI Customer Experience at our Red Deer branch location on a Permanent Full Time Basis.As part of our employee promise, here are some perks of working with us:Flexible health and dental insurance benefits packagePersonal Spending amount to invest in your healthy lifestyleRRSP - Registered Retirement Savings Plan with Company matchingESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspectDress for your day, based on your daily scheduleCompetitive compensation package with bonus aspectEmployee discount program, including Apple, Bell, Rogers and morePaid Time Off: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per yearRecognized as a top employer (e.g., Kincentric 2024)What the Role EntailsBuild and lead a highly engaged teamDrive growth and deliver outstanding customer experienceCollaborate with management and peers to develop business strategies that deliver outperformanceImplement plans leveraging your team’s talents and regional collaborationContribute to growth and brand awareness in your territory through marketing initiativesAccountable for overall recruiting and staffing of your teamManage, coach, and develop your team with regular one-on-one meetings and succession planningDevelop and execute Engagement Action Plans; motivate staff to participate in company objectives and stay informed of changesEnsure service quality meets expected standards and improve customer experienceResolve service and sales issues and follow up with clients on escalated issuesDevelop and maintain strong relationships with key insurer partnersAssist in preparing and monitoring branch operating and expense budgetsThe Successful Candidate Will HaveEquivalent skills may applyAIC - General Level 2 or equivalentLeadership and management experience in insurance brokerage operationsStrong track record of leading highly engaged teams across multiple locationsExperience leading in a hybrid environmentCustomer-focused mindset (internal and external)Strong communication and negotiation skillsStrong team player and collaboratorCollege or university degree in a related area or commensurate work experienceExperience managing projects or initiatives with multiple stakeholdersAnalytical and problem-solving abilities; ability to maximize organizational performanceMust be willing to travel within the region as neededWe thank all applicants for their interest, but only those selected for an interview will be contacted. BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. We are committed to creating and maintaining an inclusive environment which embraces our diversities.Discover more about BrokerLink Visit our dedicated webpage: https://www.brokerlink.ca/campaign/discover-brokerlinkPosition DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Insurance #J-18808-Ljbffr