Director, Agent Insurance Supervision

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.* Establish and implement a supervisory control framework designed to effectively supervise the recruiting and sales activities of WFGIAC’s agents. Partner proactively with key business leaders, Legal and Compliance to maintain an effective control structure and suggest ways to mitigate risks.* Oversee the day-to-day operations of the supervision program, including processes and procedures, supervisory training, branch audit schedules and rotation, tracking and reporting etc. aimed at detecting and mitigating company and regulatory risks.* Manage the suitability review process to ensure insurance sales align with the needs of the customer.* Foster a culture of compliance by promoting awareness and understanding of regulatory requirements to field leaders and agents. Influence and drive discussions on compliance topics with field leaders and agents.* Coach insurance analysts in corrective discussions and supervisory training to agents for adherence to policies, procedures, and regulatory requirements.* Oversee management of periodic reviews of client files to verify compliance with WFGIAC’s policies.* Follow up and impose corrective measures, such as agent heightened supervision, resulting from deficiencies identified during office inspections, surveillance activities, and client file reviews.* Escalate timely and appropriately to WFG business and compliance leadership agents’ sales activities that do not comply with WFGIAC’s policies and provincial regulations.* Coordinate scheduling/rotation and oversee analysts’ activities during branch audits to ensure agent adherence to business and regulatory requirements.* Partner with Compliance and Legal to provide direction, input, and guidance in establishing supervisory policies and procedures. Prepare for and assist in internal and external regulatory audits, examinations and other compliance testing initiatives.* Provide periodic training to agents on needs-based selling, WFGIAC policies and procedures, and/or other topics.* Provide leadership and direction to the insurance analysts’ team ensuring team members have the training and tools required to perform job duties. Lead the team with operational excellence and accountability. Hire, lead, train, develop, coach, and reward employees.* Ten years insurance and compliance/supervision experience, including senior level management responsibilities.* Extensive knowledge of Canadian insurance regulations* Outstanding written and oral communication and relationship management skills to work with business partners, Compliance, Legal, and field leaders* Life Insurance license* University degree in a business field* Senior level management experience within an insurance company or managing general agent* Pension Plan* 401k Match* Employee Stock Purchase Plan* Tuition Reimbursement* Disability Insurance* Medical Insurance* Dental Insurance* Vision Insurance* Employee Discounts* Career Training & Development Opportunities
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