Office Manager

4 days ago

Port Coquitlam, Canada Budget Blinds, LLC Full time

Office Manager 馃搷 Location: main office Port Coquitlam Overview The Office Manager is responsible for overseeing all administrative and customer service operations related to installations, warranty support, and vendor coordination. This role ensures a smooth, efficient, and high-quality customer experience from order to completion, while supporting and training the admin team. Key Responsibilities Team Leadership & Oversight Oversee daily performance of the admin team, including: Install Bookings Sales Booking & Admin Lead weekly admin and installation coordination meetings. Train and onboard new administrative staff. Ensure clear communication and collaboration across sales, installation, and admin teams. Customer & Vendor Relations Handle escalated customer issues promptly and professionally. Manage warranty support for manufacturer or product errors. Coordinate with product vendors on remake orders, product defects, and compliance issues. Maintain strong working relationships with vendor representatives and ensure warranty timelines are met. Operations & Workflow Management Oversee all booking processes for sales and installation appointments. Support scheduling coordination between installers and sales consultants. Track remake and warranty jobs from initiation through resolution. Ensure all related documentation is properly recorded in the system. Quality Control & Compliance Monitor vendor performance and product quality. Maintain accurate records for warranties, remakes, and client communications. Ensure Budget Blinds Procedures and standards are met across all operational processes. Core Competencies Excellent communication and customer service skills. Strong organizational and problem-solving abilities. Leadership and training capability with a calm, professional demeanor. Familiarity with CRM systems, Microsoft Outlook, Excel and Word. Detail-oriented with a commitment to accuracy and follow-through. Qualifications 2+ years office management experience preferred Fluent in English Staff management experience in both leadership and management of teams Ability to communicate effectively and articulately orally and in writing Professional appearance and attitude Strong time management skills and ability to work independently Positive and friendly demeanor toward every customer and colleague Please submit a cover letter explaining why you think you would be a good candidate. Company Overview Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Budget Blinds is searching for a dedicated Office Manager to join our team. We believe in hard work and commitment. We don鈥檛 take ourselves too seriously, but we take our jobs very seriously. We believe in an atmosphere that fosters personal growth and are constantly learning and striving to be better at what we do. We embrace technology to help make our jobs and lives easier and are dedicated to helping grow the company. We all take an ownership mentality with our professional responsibilities, working as a team to provide the best solutions to our customers. #J-18808-Ljbffr

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