Multi-Unit Restaurant Manager

Job Summary Tim Hortons is seeking a results-driven and experienced Multi-Unit Restaurant Manager (Franchise Operations) to oversee the operational excellence, profitability, and brand standards across multiple restaurant locations. This leadership role is responsible for driving consistent guest experiences, developing high-performing management teams, ensuring compliance with franchise and food safety standards, and achieving financial targets. The ideal candidate is a strategic operator with strong people leadership skills, a deep understanding of multi-site restaurant management, and a passion for delivering exceptional customer service in a fast-paced environment. Key Responsibilities Oversee daily operations of multiple Tim Hortons franchise locations, ensuring consistency in quality, service, and cleanliness Lead, coach, and develop Restaurant Managers and leadership teams to achieve operational and financial goals Drive sales growth, cost control, and profitability across all assigned units Ensure strict adherence to Tim Hortons brand standards, franchise policies, and operating procedures Monitor KPIs including sales, labor, food cost, guest satisfaction, and employee engagement Conduct regular site visits, operational audits, and performance reviews Recruit, train, and retain top talent while fostering a positive and inclusive work culture Ensure compliance with health, safety, food safety, and labor regulations Collaborate with franchise owners and senior leadership to implement strategic initiatives Manage budgets, forecasts, and action plans to address performance gaps Required Skills and Qualifications Strong leadership and people management capabilities Proven experience managing multiple restaurant or retail locations Excellent operational, financial, and analytical skills Ability to motivate teams and drive performance across diverse locations Strong communication, coaching, and conflict-resolution skills Customer-focused mindset with a commitment to brand excellence Proficiency in performance metrics, reporting tools, and operational systems Ability to work independently while aligning with franchise and corporate objectives Experience Minimum 5–8 years of experience in restaurant or hospitality management At least 3–5 years in a multi-unit, district, or area management role Experience within quick-service restaurants (QSR) or franchise operations preferred Proven track record of driving sales growth, operational improvements, and team development Working Hours Full-time position with flexible scheduling based on business needs Requires availability during peak operating hours, weekends, and holidays as needed Travel between multiple restaurant locations is required Knowledge, Skills, and Abilities Strong understanding of franchise operations and compliance standards In-depth knowledge of food safety, health regulations, and labor laws Ability to analyze operational and financial data to make informed decisions Skilled in succession planning, performance management, and leadership development Ability to manage multiple priorities in a fast-paced environment High level of professionalism, integrity, and accountability Benefits Competitive salary with performance-based incentives Comprehensive benefits package (health, dental, and vision where applicable) Paid time off and holiday benefits Career advancement opportunities within a globally recognized brand Ongoing leadership training and professional development Employee discounts and recognition programs Why Join Tim Hortons At Tim Hortons, we are more than just a coffee and restaurant brand—we are a community. Joining Tim Hortons means becoming part of a globally respected organization that values leadership, teamwork, and growth. As a Multi-Unit Restaurant Manager, you will have the opportunity to make a meaningful impact, lead diverse teams, and contribute to the long-term success of a trusted and iconic brand. How to Apply Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their multi-unit management experience and leadership achievements. Qualified applicants will be contacted for the next stage of the recruitment process. #J-18808-Ljbffr