Team Coordinator

Who We AreCarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.OverviewCarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.We have immediate Full-Time evening opportunity open in the Barrie office Full-Time roles include weekend shifts.What We OfferIncentives and PerksMeaningful, fulfilling work, helping patients and their families behind the scenesSupportive team environment and a great corporate culturePaid orientation and comprehensive training and onboardingAccess to group discounts, including exclusive discounts from various retailersTotal rewards program which includes health & dental benefitsAn Employee Assistance Program (EAP) for you and your family membersOpportunities for continuing education and trainingHands on mentoring and leadership supportOpportunities to volunteer in countries with limited access to healthcare servicesWhat The Role InvolvesYou’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employeesReceiving routine referral/intake information from funders and private-pay clientsDeveloping and coordinates service schedules while considering relevant factorsInforming workers of new assignments and changes to their schedulesEntering relevant information into the automated information system/databaseProducing schedules and reports on regular basis, and on request of the SupervisorReceiving and manage inbound telephone calls and email inquiries related to servicePerforming other administrative dutiesOther duties as requiredWhat You BringA strong desire and commitment to making a difference in the lives of their patientsPost-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is requiredExceptional interpersonal and customer service skillsAbility to work both independently and as part of a teamStrong proficiency in all aspects of Microsoft Office, with proven skills in Word and ExcelA strong attention to detail and the ability to learn new systems and databasesEffective verbal and written communication skillsNon-traditional hours, including evenings and weekends are requiredExperience in the health care field an assetA Clear background checkCarePartners In Your CommunityIn addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.AccessibilityCarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.Artificial IntelligenceCarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.This job posting is available due to an existing vacancy. #J-18808-Ljbffr