See more Collapse

Order Desk Customer Support Supervisor

2 months ago

Sherwood Park, Canada Metal Roofing & Siding Experts Full time

Order Desk Customer Support Supervisor Job Description

We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office.

Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of companies with exponential growth and change potential.

If you are a highly motivated and dedicated individual with excellent organizational skills, and attention to detail, looking for continued growth and opportunity, then we are the employer for you

Job Summary:

We are looking for an experienced Order Desk Customer Support Supervisor to lead and oversee our team of customer service representatives. This role is a critical member of the Metal Experts team who is responsible for ensuring the accuracy and flow of orders for external and internal customers. The ideal candidate is a swift communicator comfortable with phone and email requests who maintains a high level of professionalism.

Order Desk Customer Support Supervisor Duties and Responsibilities

· Oversee the daily operations of the order processing department and provide guidance and direction to staff

· Contribute to improving customer support by actively responding to queries and handling complaints via email and phone.

· Ensure customer service is timely and accurate on a daily basis

· Coordinate with other departments to ensure order accuracy and on-time delivery

· Maintain contact with clients by following up on orders

· Approve incoming orders

· Customer pricing requests

· Address and resolve team and customer conflicts

· Maintain a professional workspace and workflow

· Identifying problems and coming up with effective solutions quickly

· Health & safety mindset

Supervise, train, coach, and evaluate team members

· Analyze customer feedback and develop strategies to improve service

· Maintain applicable customer service record

Customer Support Supervisor Requirements and Qualifications

· 2+ years of customer service supervision experience preferred

· Proven track record of customer service excellence

· Knowledge of Microsoft Word, Excel and Outlook

· Profit Master experience an asset but not required

· Excellent written and verbal communication skills

· Strong problem-solving and decision-making skills

· Effective at delegating tasks

· Able to work in a fast-paced environment

· Able to multitask and prioritize tasks

· Comfortable in both a leadership role and team-player role

· Creative problem solver who thrives when presented with a challenge

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program

Schedule:

  • Monday to Friday
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Work Location: In person

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Order Desk Customer Support Supervisor

    2 months ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Full time

    _**Order Desk Customer Support Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building...

  • Order Desk Customer Support Supervisor

    1 week ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Full time

    _**Order Desk Customer Support Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building...

  • Order Desk Supervisor

    2 weeks ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Full time

    _**Order Desk Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We...

  • Order Desk Supervisor

    1 week ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Full time

    _**Order Desk Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We...

  • Order Desk Clerk

    3 weeks ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    _We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for an Order Desk Clerk opportunity at our Sherwood Park Corporate Office. _ - Our group is compromised of building supply yards, steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of...

  • Order Desk Clerk

    3 weeks ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    _We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for an Order Desk Clerk opportunity at our Sherwood Park Corporate Office. _ - Our group is compromised of building supply yards, steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of...

  • Order Processing

    3 weeks ago

    Sherwood Park, Canada METAL EXPERTS Full time

    Metal Experts is a dynamic and fast-growing local manufacturer, Canadian owned and operated. We are looking to fill a position in our Corporate Office on our order desk team. The duties of this role are as follows, but not limited to: - Processing customer purchase orders into work orders for the production team in Excel - Converting work orders into order...

  • Inside Sales/order Desk Representative

    2 months ago

    Sherwood Park, Canada Integrated Protective Coatings Inc. Full time

    **Inside Sales/Order Desk Representative** Integrated Protective Coatings Inc. is a premier applicator of high performance protective coatings that enable metallic surfaces to withstand corrosion and perform in the harshest, most extreme environments. IPC is an industry leader in high performance propriety Electroless Nickel and Polymer coatings....

  • Customer Support Supervisor

    2 weeks ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    _We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of companies with...

  • Customer Support Supervisor

    2 weeks ago

    Sherwood Park, Canada Metal Roofing & Siding Experts Inc. Full time

    _We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We are a dynamic group of companies with...

  • Front Desk Administrator

    2 weeks ago

    Sherwood Park, Canada Caron Transportation Systems Full time

    **Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...

  • Front Desk Administrator

    2 months ago

    Sherwood Park, Canada Caron Transportation Systems Full time

    **Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...

  • Front Desk Administrator

    2 weeks ago

    Sherwood Park, Canada Caron Transportation Systems Full time

    **Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...

  • Order Desk

    4 weeks ago

    Emerald Park, Canada Armtec Inc Full time

    **Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the...

  • Order Desk

    7 days ago

    Emerald Park, Saskatchewan, Canada Armtec Inc Full time

    Armtec Inc. is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth...

  • Front Desk Supervisor

    4 weeks ago

    Manning Park, Canada Manning Park Resort Full time

    Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life,...

  • Customer Assistant

    4 weeks ago

    Sherwood Park, Canada Strathcona County Full time

    **This posting is for 1 temporary full-time position up to 12 months The Customer Assistant provides customer service to a high volume of telephone, online and in-person inquiries from internal and external customers and contractors. The position provides information on various Utilities department services, schedules appointments for service calls, liaises...

  • Front Desk Supervisor

    6 days ago

    Manning Park, Canada Manning Park Resort Full time

    Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life,...

  • Front Desk Manager

    3 weeks ago

    Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

    **Guest Service Manager Responsibilities**: - Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. - Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. - Implementing procedures to improve services...

  • Customer Assistant

    6 days ago

    Sherwood Park, Alberta, Canada Strathcona County Full time

    **This posting is for 1 temporary full-time position up to 12 monthsThe Customer Assistant provides customer service to a high volume of telephone, online and in-person inquiries from internal and external customers and contractors. The position provides information on various Utilities department services, schedules appointments for service calls, liaises...